Demo Video: b+s Connects for Microsoft Dynamics

b+s Connects for Microsoft Dynamics is tailored to power the kind of customer-centered interactions today’s consumers expect. Turn your agents into contact center experts with a CTI adapter that makes it possible for them to provide customers with exactly what they want, and what they might need soon.

▬▬▬▬▬▬▬▬▬▬ Contents ▬▬▬▬▬▬▬▬▬▬

00:00 - Introduction
00:15 - Agent login
00:31 - Agent status change
00:45 - Inbound call and screen pop
01:50 - Note creation | associate record with call | select wrap-up
02:18 - Automatic call activities creation
02:52 - Transfer call with team view real-time display
03:25 - Share record
04:15 - Outbound: search with name or number and click-to-dial
04:40 - Outbound: speed dial
05:02 - Summary