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Quality Excellence Program: 4 Strategies to Reduce Defects by 1000x
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Why Reducing Defects and Risks?
Quality is critical to satisfy customers and keep costs under control. Superior products and services command higher prices, delight customers, and significantly contribute to long-term revenue and profitability, making quality a key differentiator in a crowded market.
What Is Quality?
Quality is a degree of excellence, the fitness for intended use to fulfil customer needs. Non-quality therefore is any deviation from the specification, expectation, or standard, such as a rejected proposal, missed goal, overdue decision, late delivery, lost order, or returned package. Defects hurt profitability in the short-term and erode competitiveness in the long-term. Quality champions consider such defects as opportunities, improving bottom-line profitably by eliminating poor quality.
Two Quality Challenges:
Both, manufacturer and service provider face the same quality challenges (a) Reducing variability when customer requirements are not met and (b) Reducing quality cost when customer requirements are consistently being met, and process capability is established. Solving these two quality challenges is an investment in the future, and a top priority when failures erode profitability and undermine long-term sustainability.
How to Reduce Defects?
The Quality Excellence Program helps organizations to achieve zero-defect capability by addressing the four causes of non-quality: excessive complexity, process instability, ineffective control, and human failures. It establishes the critical-to-quality (CTQ) parameters that must be controlled to ensure consistent outcomes, while reducing the cost of poor quality (COPQ) with direct contribution to the bottom line.
Quality Improvement Is Profitable!
The Quality Excellence Program is not only self-funding but generates real savings and increases capacity from improved quality. Training your staff in process control and systematic problem solving – during the rollout – ensures that critical skills are in place to continuously improve capability, cutting defect rates in half each year, until Quality Excellence is achieved.
Read More:
Get Certified:
Contact Help:
Quality is critical to satisfy customers and keep costs under control. Superior products and services command higher prices, delight customers, and significantly contribute to long-term revenue and profitability, making quality a key differentiator in a crowded market.
What Is Quality?
Quality is a degree of excellence, the fitness for intended use to fulfil customer needs. Non-quality therefore is any deviation from the specification, expectation, or standard, such as a rejected proposal, missed goal, overdue decision, late delivery, lost order, or returned package. Defects hurt profitability in the short-term and erode competitiveness in the long-term. Quality champions consider such defects as opportunities, improving bottom-line profitably by eliminating poor quality.
Two Quality Challenges:
Both, manufacturer and service provider face the same quality challenges (a) Reducing variability when customer requirements are not met and (b) Reducing quality cost when customer requirements are consistently being met, and process capability is established. Solving these two quality challenges is an investment in the future, and a top priority when failures erode profitability and undermine long-term sustainability.
How to Reduce Defects?
The Quality Excellence Program helps organizations to achieve zero-defect capability by addressing the four causes of non-quality: excessive complexity, process instability, ineffective control, and human failures. It establishes the critical-to-quality (CTQ) parameters that must be controlled to ensure consistent outcomes, while reducing the cost of poor quality (COPQ) with direct contribution to the bottom line.
Quality Improvement Is Profitable!
The Quality Excellence Program is not only self-funding but generates real savings and increases capacity from improved quality. Training your staff in process control and systematic problem solving – during the rollout – ensures that critical skills are in place to continuously improve capability, cutting defect rates in half each year, until Quality Excellence is achieved.
Read More:
Get Certified:
Contact Help:
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