ITSM Data Mining, Incident Management

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Getting started with Data Mining, ITSM
  1. Northcraft Analytics (Northcraft Analytics)
  2. BMC Remedy Reporting
  3. ServiceNow Reporting
  4. HP Service Manager Reporting
  5. Solarwinds reporting
  6. IT Metrics
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This video has the most initial interest of anything we've published to date.  It's on the bleeding edge, but there are limitless potential applications for IT Data Mining. 

northcraftanalytics