Process Mining in ITSM – Executive Summary

Together with our strategic partner Deloitte we talk about the groundbreaking potential that Process Mining offers on the way to cost efficiency and customer service. Learn first-hand how Process Mining acts as a lever for data-driven digital transformation within ITSM. What can you expect?
- IT Service Management Facts | What challenges need to be overcome in times of digital transformation? How can ITSM performance be measured? Which key indicators provide orientation? Which typical process weaknesses exist? What potential is there in a continuous analysis?
- See more thanks to Process Mining | Many key indicators can be recorded, analyzed and improved with classic BI tools. But Process Mining can do more: From automated root cause analysis to retroactive resolution of SLA changes – find out what the analysis of the digital footprints of ticket systems has to offer.
- Use Cases & Live Demo | Follow how automated process analysis feels and which new perspectives on your process the Process Mining technology will open up for you.