What to expect at a smart meter install

[azimuth]

@OctopusEnergy. I have asked many times for someone (not from Octopus though) to prove to me how a smart meter can save me money when the standing charges go up and the unit rate keeps going up. Nobody has yet.

[dillinger]

Tbh I only use energy when I really need it anyway and always turn wall switches off. My usage is sensible - it's the standing charges that are over-the-top and no meter reduces this cost unfortunately

[MargaretWalton-dp]

I want to read my own meters, as I've always done if you fit a new meter can it be done without açtivating the smart element so i can read my own meters

[Meinthecorner]

I've been waiting two years for my meter. An engineer came out in March 23, said the back board of the meter needed replacing. I emailed you guys who said you'd organise UK Power Networks to sort, not herd nowt since. UK Power networks advise they have heard nothing from you, and refuse to allow me to book a repair directly with them as 'Your engineer advised it needed fixing'

[Ketodadreviews]

Also it might work for some people but I turn everything of that's not in use, I don't see the benefit of plugging a screen in that uses electricity and heightens my energy use anxiety as needed

[stephengray]

Octopus Energy have told us that we need to replace our meters because of coming to the end of its certification period ?? fine i`ll have a new meter BUT NO a smart one

[brianbailey]

Had a SMET2 smart meter fitted worked for 11 months then Octopus could not get the automatic readings. Reported, took a month for an engineer to ring just to tell me they will have to make a home visit. Still waiting after several months. Decided not to manually send in readings, see what happens!!

[FondueBrothers]

After My dual fuel smart meters were installed, the gas reading has spiked £25 for two days also the in home display has never worked. It says no signal but It's plugged in next to the kitchen door with the electric meter right outside.
I'm beginning to regret changing over to a smart meter. I'll try to phone Octopus energy in the morning, see what happens.

[timoliver]

It's likely that Octopus will use a third party company to install your new meter and they wont be anything like the video they show here. Believe me, my install ended up on fire!

[MrClimberG]

Maybe get the ones people already have working properly first

[karolina]

Hi, is it possible to check the gas tightness with these smart meters? My old gas meter has got this function, what about smart meters?

[dystom]

Have Octopus Smart gas on outside wall not communicating with hub inside the house from installation. Are your engineers/contractors looking for a hub solution or should I request the gas meter to be moved, as I am excluded from smart meter better tariffs?

[ingachoi]

My engineer has just disappeared when the meter is halfway done. He said he would return in the afternoon but never. He left our home with in-home display not connected. Called Octopus energy and they said they can't help. They had no other appointment dates available at that moment (all full). I can't believe such a large company can do something half at your home, go away and say can't help. Crazy!

[kevindoyle]

I have had experience of an attempted switch to smart meter but when the technician arrived he said that it was in too difficult a position to install. I imagine that this is a problem that is often encountered. Octopus, what do you suggest I do next? Do I have to dismantle my kitchen cabinets? Is there a way of showing you, via email, the position of the current meters so that you can have a better idea of what to expect on your arrival? I'm happy to switch but I do need to be reassured that we are not wasting our time here.

[hollyr.]

I live in a flat over a shop. No common (shared) areas. Shop has a tenant, I am a tenant. Electricity meter is in shop with sub meter next to it. Shop gives monthly readings to landlord who deducts my usage from main usage and bills us accordingly. He's arranged to have a smart meter fitted in the shop. Which meter will it replace? I don't want one.
PS. How will I be billed as landlord needs both readings to make both bills separate so it seems daft to have a smart meter in a really tiny clothes shop.

[JeanetteMartin-ml]

I have been trying to get electrify meter upgraded and to have a gas meter installed for well over 2 years but apparently no engineers in my area, yet a friend who lives 11 miles away got hers within 2 weeks in TD 12 area and I am in TD11

[jasonwilletts]

We dont actually want a smart meter, and we are happy with the meters that are currently installed

[ade]

I don't need a smart meter to tell me what I'm using. The appliances need to be used, I'm not going to faff about trying to find out how I can save 5p/10p here and there. It is what it is, I use it, I pay my bill.

[peterdally]

i was concerned to read in a newspaper recently that there are rising problems with smart meters
"New blow to British smart meter rollout as number of faulty machines leaps to 4m"
"The latest data has raised concerns that customers may have been overcharged on their gas and electricity bills"
So I'm hesitant is there anything that you can say to reassure us?
Peter

[browncat]

My previous two suppliers came out and said they couldn't install a smart meter as too difficult as behind kitchen units, although the existing meter was installed with no problem when units in same place... I don't want a smart meter anyway..