Incident Management and Escalation | Fundamental course in Facilities Management

Incident management and escalation are important aspects of facilities management, as they ensure that any issues or incidents that occur within the facility are handled quickly and effectively. Incident management refers to the process of identifying, responding to, and resolving incidents, while escalation refers to the process of escalating incidents to higher levels of management when necessary.

Examples of incidents that facilities managers might be responsible for managing include:

-Fire or other emergencies
-Power outages or other utility failures
-Building security breaches
-Health and safety incidents
-Equipment failures or breakdowns

Facilities managers are responsible for developing and implementing incident management and escalation protocols, and for ensuring that all staff are trained on these protocols. This includes:

-Establishing standard procedures and protocols for incident management and escalation
-Providing training to staff on how to respond to incidents and how to escalate them as necessary
-Regularly monitoring the incident management and escalation process to ensure that incidents are being handled effectively and efficiently
-Communicating with building occupants and other stakeholders to provide updates on incidents and to address any concerns or issues
-Coordinating with other departments, such as security and engineering, to ensure that incidents are handled effectively

It's important to note that incident management and escalation are critical for ensuring the safety and security of the building and its occupants. Facilities managers should ensure that incident management and escalation protocols are in place, are regularly reviewed and updated, and that all staff are trained on these protocols. Additionally, they should ensure that incidents are handled quickly and effectively and that communication with building occupants and other stakeholders is clear and timely.