How to troubleshoot a water pump control system?

Today we will show you how to troubleshoot the best control system for service and maintenance. We highly recommend installing a ball valve after the system discharge. Please keep in mind the following the best control system is recommended for flooded applications not boosting.

The starting pressure of the controller is set at 22, 32, or 42 PSI. Please keep in mind the 25 PS I rule for pump control systems. I will explain the 25 PSI rule during this video. A final consideration always read the owner’s manual when operating a pump control system.

0:30 There are two situations to troubleshoot for a pump control system:
the pump does not turn Off
the pump does not turn On

0:40 What to do when a water pump does not turn off?
The first situation in which the pump does not turn off if there is a tap or faucet open and the system is working, then the function shuts off just a few seconds after you closed the ball valve. If this happens, the system is working correctly, which means there might be a leak elsewhere in the installation. However, if you close the ball valve and the pump keeps operating, there could be an issue with the controller.

1:14 How to Clean a pump control system?
You will need to disassemble the system. For this:
- remove the piping remove the controller
- clean the controller by flushing clean water and moving the check valve to remove any debris that might be stopping its normal movement

1:43 How does a water pump control system operates?
You can see a check valve at the bottom and one at the top the one at the top. The valve at the top controls the operation, and both valves should be able to move freely. Check to see if the spring is fixed and adjusted for a specific start-off pressure of the system. These pressures can be 22, 32, or 42 PSI. Next, reassembled the system, put the controller back in place, attach the pipes and test again. If the problem persists, please contact us at [phone].

2:22 What to do when a water pump does not turn on?
If your pump does not turn on, check all electrical connections. If the pump was working, check if it is in failure mode. There are many reasons why the pump would be in failure mode: either the water pump is running dry, or the pump’s maximum pressure does not meet the 25 PS I rule.

2:45 Water Pump running dry
When there is no water at the source, the pump will go into failure mode. Naturally, the pump will turn on automatically five times, within one hour, to resume regular operation. If still there is no water available, the pump goes into failure mode. Ensure that there is water in the source and press the restart button on the controller or unplug and plug the system back. Usually, the system should resume operation.

3:11 What is the 25 PSI Rule for pump control systems?
When installing a Best Control controller on a pump, keep in mind the difference between the shutoff pressure of the pump and the starting controller PSI. The correct setting must be at least 25 PSI. This is known as the 25 PSI Rule.

For example:
If the shutoff pressure of your pump is 60 PSI, then the maximum starting pressure controller should be 32. You could also use the 22 PSI since the difference between the shutoff pressure is still greater than 25. However, if the shutoff pressure of your pump is 50 PSI, you will have to select the 22 PSI version.

3:52 What is the maximum elevation difference between the pump control and the highest faucet?
Remember that the elevation between the controller and the highest faucet cannot be more than 50 feet, 70 feet, or 90 feet, depending on the controller model selected. Otherwise, the controller will never operate correctly.

Sections:
0:42 What to do when a water pump does not turn off?
1:43 How does a water pump control system operates?
2:22 What to do when a water pump does not turn on?
2:32 Reasons for a water pump control system entering into failure mode?
2:45 Water Pump running dry
3:11 What is the 25 PSI Rule for pump control systems?
3:52 What is the maximum elevation difference between the pump control and the highest faucet?

More info: [phone] or visit

Please remember before manipulating an electric water system to:
- Always read the manufacturer's product manual
- All electrical connections and checks must be done by a certified electrician and comply with applicable local standard
- Danger: electric shock risk. When Installing or adjusting an electrical system make sure that all plugs and cables are disconnected from the power outlet
- Installation of electrical water systems should be done by certified professionals.

[jeremydelfino]

Thank You very much, Problem No. 1 Works for me, when i try to disassemble the Controller and flush the check valve with water hose. i also found some debris that stucks in the thread of the fittings. Thank You very much again. Well explained

[sydparker]

Thanks you actually tell us something helpful

[KK-gvuz]

Hey my pump shut off. It starts on only when there is high pressure water coming from the network. How to fix it pls because lately we havent had high pressure water from the network

[YellowFlashBang]

We went on vacation and when we came back the failure light is on. The pomp doens't restart succesfully. Any thoughts that might help? Thanks in advance!

[GeorgeKarong]

Hi my pump goes off and does not come on when tap is open. Please I need help.

[jamesfullerton]

I have power to my controller, but the indicator lights are off and pressing the reset button has no impact

[shiyagayajohannespanda]

I want to know ho to install the speroni pump ., I have but is not pumping

[Hunty]

Need assistance. We have a Davey HP45-05T2 pump and the Presscontrol controller is showing "failure". It did not run dry and I have checked the priming plug is filled with water. I have held the reset button but it does nothing.

[nomsTube]

My switch has all 3 lights on. Resetting doesn't work. Changed the switch 3 months ago. Any ideas?

[stevewaterhouse]

Hi there had a water failure from the tank to the pump, red light on. I finally got it working by priming the line. pump is now operating however the pressure is low in the house. Can I re-set the pressure at the pump ? thanks for any assistance :)

[Ly-dcoi]

i have a question, after detecting that there is no water from the source the switch will cut off and try severel times right? after that there is no water in the system and the pump will not work until you prime the motor again am i right? my motor is getting water from a well

[Fishit]

Hi,
I have an issue with our pump.
It shows fault LED and won’t turn on. Press restart it does a cycle and then returns back to fault issue.
If I open all taps in house and press restart then it works but as soon as I turn a tap off the pump again, returns to fault.
Do you think this is a pressure issue?
Thanks in advance.

[innocenthumans]

How 2 set pressure in this type of pump

[muddyboots-mac]

My watertank is full of water. Problem 1. The pump keep on running, I have check there is no leak in all the pipe and there is no water tap is ON. If i closed the valve, pump it will stop? If i open the valve it keeps running? Pump should stop when any of the house tap is not in use but it still keep on running, what should i do? Problem 2. Pump stop running, unless I press the reset button to start or I off the power and ON again waterpump will works, If no water tap is open within 1 hour, pump will not work i have to reset the preassure controler to start the pump again? what went wrong, please advice? thanks

[NCMmixvlog]

Wonderfull job, thank you for sharing, full support here. God bless

[mfreiher]

Hi, R1 resister on the control board gets very hot and will eventually have a open circuit. Why is this happening?

[everydayhelp]

My pump will pump water but fault light is on, and it won’t cut off even after output valve is closed, I even shut the input valve and yet it won’t shut off, brought another pcu unit and still same problem, call 5 people to check and they can’t find the problem. Exchanged the new unit and got new one still the problem

[paddyvlog]

Automatic pump control can be install for deepwell or shalowell

[ثابت-جض]

does this control work with a pressure tank?

[edithub]

My newly installed pressure pump(Crompten greaves) is showing red light "failure". I was tried all the related solutions to fix it. But It couldn't.