How to Work With Jerks

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SANS Cybersecurity Leadership Summit 2022

Speaker: Eric Wiliamson

Who among us hasn't been in conflict with difficult people and wished we had better coping methods for dealing with it productively and with our sanity intact? Conflict is unavoidable and inevitable, but without a clear strategy for managing it, we risk suffering and failure. This can cause us to become disengaged and unfulfilled in the workplace and question our purpose in the organization. In the worst case scenario, we react by becoming jerks ourselves. Eric addresses these issues head on by providing cyber leaders with the strategies to confidently navigate today's changing environment by managing conflict and cultivating stronger, more meaningful relationships during times of disruption and uncertainty, enabling cyber leaders to successfully mitigate risks, deliver more value to the customer, and lead their security team. Cybersecurity professionals will:

· Understand how to diffuse tense situations and mitigate conflict when interacting with their teams, and especially business and technical leaders
· Employ the AAA Method (Assess, Analyze, & Act) for managing conflict, disarming a jerk and avoiding kneejerk reactions under stressful conditions
· Build trust and increase their impact and influence within their teams and with business and technical leaders so that they can have a seat at the table
· Communicate with clarity within their teams, and with business and technical leaders * Improve interactions with those having different personalities and values * Recognize how to spot a jerk and prevent becoming one yourself