Spotlight on Australia and New Zealand | CLC01

How NAB’s tech support chatbot is saving costs and helping to improve colleague and customer experiences.
National Australia Bank (NAB) was seeking a faster and more consistent way to handle tech support requests from its 35,000-plus workforce. Using Microsoft’s Azure Cognitive Services and Bot Framework, the bank created a unique chatbot that has significantly improved employee productivity, reduced costs and enabled a better customer experience.

To learn more, please check out these resources:

*Speakers:*
* Scott Berry
* Ben Carrol
* Kramer Darr
* Raj Ghuliani
* Maya McCallum
* Prerita Mehta
* Sarah Roth
* Luis Silva

*Session Information:*

CLC01 | English (US)

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