ITIL 4: Guiding Principles Explained

If you work with ITIL 4 or are considering it, it's vital to understand the guiding principles behind it. Being a good IT service manager is about more than
knowing some coding language. You need to manage a group of people with
different skill sets, knowledge, and expertise, in order to keep your company
running smoothly and efficiently. One of the reasons to take a course on ITIL 4 is to learn the best practices for every IT process or system you could use. The Information Technology Infrastructure Library (ITIL) contains a set of
standardized best practices for performing IT activities and delivering IT services. It facilitates the adaptation of IT personnel's skills and expertise to the needs of any business in any industry. Created in the 1980s, ITIL aims is to improve service levels and enhance business efficiency while reducing the costs associated with IT practices. In this video, we go over some of the guiding principles of ITIL, so you have a better sense of what they entail. So check out this video today, and for more info, head here:
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