Customer Service Manager Job in Australia | Information Hub Official

In this video, I would like to talk about Customer Service Manager Job in Australia.
Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

Be part of the Myer Tea Tree Plaza leadership team as the Customer Service Manager, lead Service & Selling teams to success by delivering superior customer service to make profitable sales. Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales.

Myer Tea Tree Plaza has recently completed a full refurbishment welcoming and delighting customers and team members! Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams across various departments.

Join the leadership team at Myer Tea Tree Plaza
Drive sales and lead team performance
Opportunities for succession planning and further development
About The Role:

Manage the daily activities of your team and business to drive financial performance
Optimise the productivity of the team by leveraging workforce management
Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating
About You:

Previous experience as a retail manager, area manager or similar
People leadership skills with a 'hands-on' approach are essential
Retail background/knowledge is desirable however would consider transferable skills from other industries if you have the right attitude, proven people leadership skills and a willingness to learn
Demonstrated ability to lead a team to achieve sales and meet KPI's
Experience in performance management will be highly regarded
Excellent time management skills
Benefits to you:

Become a leader within one of Australia’s most-loved department stores
Career development and progression opportunities
A great range of discounts and Myer Team Member exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more!
Our management teams work across key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years).

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home!

#REF
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 08 Mar 2024 AUS Eastern Daylight Time
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Information Hub Official

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