Churn Reduction in the Telecommunications Sector - Recordia Podcast

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The Recordia® podcast presents a conversational intelligence solution for the telecom industry, focused on reducing customer churn. Recordia®’s solution analyzes conversations between customers and customer service agents to identify signs of dissatisfaction, such as complaints, mentions of competitors, or negative tone of voice. This data is processed to calculate a churn risk score for each interaction, allowing operators to take proactive measures to improve customer experience and reduce customer churn.
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