How Amazon Returns Work

Returns take a major toll on retailers' bottom line and on the planet, but Amazon is taking big steps to change that. Free returns are now offered on almost all Amazon orders, with a new option to bring unboxed items in-person to any Kohl's store. The majority of returned Amazon items are resold to other consumers or liquidators, returned to suppliers, or donated through a new program Amazon hopes will cut down on waste.

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How Amazon Returns Work

[aamirc]

CNBC really upping their YouTube game.

[wizzelhoart]

if companies would stop false advertising on amazon, we wouldn't need to return our purchases.

[ChrisInvests]

Wal Mart: stand in line for 30 minutes to return an item

Amazon: we'll pick it up at your door 🚚

[kevinkeiser_]

Who are these 21% who DON'T want free return shipping lol wtf

[totoroben]

I returned an Amazon item to a UPS store. It took less than a minute, and was probably the fastest return I've ever done.

[PapaWheelie]

Who is profiting off all that cardboard? That looks like the real winner.

[DADVICETV]

As a heavy Amazon user, I avoided purchasing clothes just out of concern of returns being too much effort. Now that they have the Kohls return option I notice that I don’t hesitate to purchase clothing since they have removed that perception of difficulty returning small items. I also like that Kohls offers a coupon with all returns and I find myself picking up additional items while there. Before Amazon partnered with Kohls, I had not been to a Kohls since the late 90s. It truly is a win win for both Amazon and Kohls.

[hotsauce]

I’m surprised they didn’t talk about the whole “I bought $3000 worth of amazon returns for $400!!”

[JustinLHopkins]

When working in retail, one really begins to understand just how disgusting, rude and trashy people truly are. When I worked at Gucci, people would buy a shirt on Friday, wear it for the weekend and return it on Monday smelling of cigarettes, alcohol and sweat. One lady wanted to return a headband she purchased 15 years ago, so we had to get out the archives because it was no longer in the system. The worst is a woman who defecated all over a fitting room after we refused to return a shirt. I don’t work in retail now, but when I did, I really began to wonder how the hell we’ve made it this far as a species. There’s just so many idiots out there.

[angelo]

FunFact: FedEx is buying UPS to compete with Amazon delivery and to rename the new company:

FED-UP

[CommandoMaster]

Free returns gives consumers a way of trying out products that they normally wouldn't buy and still be able to return it if they didn't like it. It means that consumers usually will buy more items and keep a lot of them even if they return some.

[Chengmaster]

I didn’t even know you could do Amazon returns at Kohls lol 😂

[Stephen-frgz]

My wife is responsible for half of all returns.

[LycanWitch]

Amazon returns to Kohl's is great, especially since on the return receipt they give you a 20% off one item for use in Kohl's, so I find myself 1/2 the time end up buying something at Kohl's (usually a new shirt).

[visualonestudio]

Amazon: Please buy from us and not our competitors!
Me: You have competitors?

[edwardjohannes]

I used to work at an Amazon sortation facility. They decided to set up at that facility in 2019 an employee outlet store as a test of concept for 3 months to sell returned items. It showed a profit just selling to Amazon employees in the Puget Sound area.

[pranishs.]

They dump out unwanted products?? I'm going dumpster diving everyday outside the warehouse.

[Qspecialman]

I am a very long term Amazon customer. Overall I am very happy with the service and I think the company is superb. My one gripe are the reviews. I always write a review, especially if the product is good. But on the rare occasion that I buy a product through Amazon and it is poor or the seller customer after sales service is bad - then I write a one star review. Time and again I am told my review is not acceptable and cannot be published. I never use bad language or unacceptable commets. But the bad reviews stay hidden.

I wonder how many other Amazon customers have found this "selective" review policy. Not a good reputation for Amazon to have after all their years of hard work creating the best on-line company in history.

[Monster]

I mainly buy clothes in store so I could see if it fits and if I like it. It's a hassle to deal with online returns.

[bryanmiller]

My best two Amazon issues I’ve dealt with was,

Once I bought my $250 gaming desk, once I opened the box I was in shock that the back lady corner was damaged like it was dropped on that corner during shipping, so I called and complained to Amazon,

Well they didn’t wanna bother having me return the entire desk so they just refunded me my total $250 and I got to keep the desk anyway, then I used the $250 refund to buy my ultrawide gaming monitor so essentially got the desk and the monitor for that $250


Then more recently, we moved into our trailer house back in May, then we bought a crib guard on Amazon for our now 1yr old daughter and they delivered it to the wrong trailer house in our park,
We had to walk around the park trying to find the house that matched the picture of the house Amazon actually delivered it to, we found the house but the package was gone and no one answered the door, so we went home and called and complained to Amazon, we ended up getting over $200 gifted to us to cover the loss from not getting the item we bought plus extra for having such a difficult experience, then like two days later the neighbor who got our package came walking around the block and found us and we finally got the item after we had already got the free $200 from Amazon lol