How many returns is too many before your Amazon account is banned?

Online retail giant Amazon says it can terminate accounts for users who abuse its return service. Business Insider reporter Kate Taylor joins CBSN to discuss the policy changes.

[mugen]

Why don't they just tell people what the limit is? I would be okay with that. Just say, "ok, you can only return 20 items within this period. And after that you'll get charged for return shipping, or your account is suspended." That's a reasonable policy. It's bizarre that they don't say anything and just ban people out of the blue, without any warnings.

[Slippindisc]

If you just listen to this without watching, it sounds like a mix between an amazon commercial and The Onion

[SajidG..]

why dont they have limits or ban when it comes to accepting 3rd part seller returns, as a seller u get returned thrash all the time but Amazon doesnt have problem with that do they ?

[freddied]

Tell me how you can return something and get more back than what you paid for it?! Last time I heard the return is based on price you paid when you bought it, not current not like, oh oops Amazon, I forgot my receipt just give me the current price as return Amazon, they have all your order info...

[DSherman]

That bit of “news” lacked information in a very real sense.

[moiseso.]

My client was selling a Womens Handbag worth $150 on Amazon & customers would use the bag for 2-3 Weeks and returning the used handbag for a FULL PRICE refund. My customer ended up going 30k into debt. Amazon has a policy that they can return a handbag up to 30 days. It’s basically RENT-A-BAG.

[pukajamas]

Couldn’t you just abuse the system by returning an item over and over again to keep getting the same item fresh and new

[Flipping_Assets]

She's got that Michael Jackson nose lmao

[SuprBeats]

How is returning something that was full price and later goes on sale a scam? You are still returning the item regardless.

[byrdcreary]

I buy a Peloton Bike from Amazon 3 minth ago and Amazon never deliver the item and refuse to refund me my $2600 back and threatened to shut down my account. Amazon is a total thieves

[msnita]

Working in the returns. People regularly scam. Wearing and returning sometimes whole vacationing apparel, weddings, tuxedos bridesmaides dresses smell of different colones, smoke and perfume. Commenting didnt feel right or style wasn't as expected. But they wore it anyway...yep.

[Kelly-locz]

What piece of info do they use to ban you? Your full name? Your credit card? Your address? What is stopping people from just creating another account? If it's your address they ban, what happens when you have other people living at the same address (like a duplex situation)? Are they also banned?

[rosexo]

Also though shipping is sooo expensive its better to do bigger orders and return what you dont need. Buying one thing at a time is a waste if time and costs more.

[StoicismWorks]

God. So Amazon is backpedaling after touting itself as the “impossible” company. If Amazon starts the stupidness of charging for returns and all of that, I’m out. They already started this “return window” nonsense.

[higurashianduminekoconnect]

Well I can tell you this they banned me for returning something and I had a good reason I would quit shopping there obviously because I be mad but if they told me I wasn't going to be banned if I return one more object I would willingly stop shopping there because that becomes absurd I mean what are they going to do ban everyone that return something what if Amazon is the reason the package is messed up in the first place so does that mean you're going to be banned for their mistake

[gilgamesh]

Record your deliveries Amazon will try to refuse refund of expensive items when lost or undelivered by UPS (why cant they take a picture of where they dropped it off?). If its cheap it a no questions asked instant refund.

[Mr.Shows]

I return 4 Amazon parcels in a row and my Amazon account got suspended.

[frankpetersen]

I’ve returned many things because I’ve been sent the wrong items or clothing that doesn’t fit right, or the material is cheap feeling. And after losing 40 pounds, I never bought two different sizes but usually send back, saying what the truth is in that the size isn’t accurate which is the truth but now I have to worry about them banning me from their site, because of legit returns?

[FoxRivers]

I wondered about this. Glad it was addressed. What people should realize is the items don't go back to Amazon for them to resell. They end up with 3rd party sellers who buy bulk returns and resell. At the same time, 3rd party reviews do receive items from Amazon and are paid by Amazon and you see these videos in product descriptions noting that they are paid for their services. But since Amazon is paying them they expect for the items to be returned, but I thought in most cases they were allowed to keep them because they are adding to the sales effort. Not really the topic of this video and I could be wrong about this too if someone wants to correct me. Now the last issue addressed is the 3rd party drop shipping and I try not to buy from those because the shipping is much longer. You want to if possible have a Prime account, and choose those items because they almost all are shipped from Amazon warehouses or fulfillment centers in your city.

[shibidi]

Amazon is also stupid for one thing, they don't price match with their OWN pricing after a price is dropped and forces customers to return items and reorder. That's stupid on their end.