Winning Move #4: Nail customer onboarding

Value Creation Hot Tip: strengthen customer onboarding.
A robust onboarding program can go a long way in addressing two of the most common reasons for churn:

➊ customers not understanding how to use your product or service, and
➋ customers not experiencing the full value of your product or service quickly enough.

Hit on this in the book in Winning Move #4, but check out the vid for a deeper dive. ▶️

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