Introduction to the Practical CSM Framework

Discover Rick Adams' Practical CSM framework, a structured approach detailed in his book to boost CSM productivity and consistency. This framework guides professionals through the customer journey, emphasizing customization and the cyclical nature of customer engagements. It covers essential stages from preparation to value realization. For a deeper dive, the book and the Certified CSM Professional (CCSMP) Certification Program offer extensive insights into enhancing customer and company value.

Download Practical CSM Framework Ebook now:

Find out more about the CCSMP Certification Program:

You can reach us at the following platforms:

#practicalcsm
#customersuccess
#practicalcsmframework
#programmanagement