AI's Impact on Customer Service

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NICE is a tech company behind the AI-powered customer service platform used by 85% of the Fortune 100. CEO Barak Eilam joins Caroline Hyde and Ed Ludlow to discuss the impact of generative AI on its business and the customer service industry at large.
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  1. Bloomberg Technology
  2. Artificial Intelligence
  3. Barak Eilam
  4. Caroline Hyde
  5. Ed Ludlow
  6. Generative A.I.
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Summary was generated by Summatim, let us know if there are any inaccuracies! 🤖

0:03: Introduction
0:34: Benefits of AI in Customer Service
1:12: Competition in AI
2:35: Why Customers Choose Their Platform
3:47: Pressure to Talk About AI
5:02: Customer Base and Confidence to Spend

summatim
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I hope AI like Chat GPT destroy companies like Teleperformance.

ricgl
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IT WILL MAKE CUSTOMER SERVICE NOT SHIT

joshuafletcher
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At last I can get rid of the call center job opportunities.

alfredoleon
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Embrace the change.
It's coming fast.

TheScarbro