Is your ISP lying to you? | Find out your NBN Co Max speed | Tech Man Pat

Here is some guidance on how to find your max speed on your NBN Fibre connection.

Before you pay for a speed package check what is the max speed your line can get, so you don't get ripped of by your ISP who won't tell you.

Your modem will vary but the gist of what to look for is in this video, if you have some specific feel free to ask below.

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[aideneagland]

Finally got nbn! I’m currently on the nbn50 plan and have only had it for a couple of days and my download speed is 48.7 and upload is 19.5. Love having good internet and not having ADSL!

[anmolsaxena_]

nbn shouldve been installed in dandenong by late december or early jan, but it isnt installed yet
oh and australias internet is slower than kazakistan's

[Lemmskii]

Been on the NBN back in my home town where they made major upgrades to it and in which i got around 150 mbps up and 80 down, which at the time was a huge improvement because i used to have around 12 up and 3 down. Once i moved to a different region in Australia i now only get 30 mbps up and 15 down. And that's a big oof especially when you've got videos to upload.

[itsdannyfong]

Only a licensed cabling provider registered with the ACMA may work on the wiring past the entry point to your premises, be it the first socket, or a grey box on the wall, depending on the age of the premises

[dustywoood]

Hey mate, I gotta correct you on a few things in your video. Firstly, it's "megabits" not "megabytes" - I won't bother explaining them here you can Google it later. Your "Data rate" (formally known as "CURRENT RATE") is the current speed that your modem is syncing with, the "MAX RATE" is the rate that your line is sending through to your demarcation box on the outside of your house (formally known as attainable). If your attainable and your current rate do not match by for example more than 1mbps - then you have an internal wiring problem, faulty filter, or DSL cable (or DSL cable more than 3 meters in length creating packet loss). It's not a matter of your ISP lying to you, your modem see's a MAX rate therefore that's what your provider is sending to you - your current is different because that's the loss between your demarcation box & your modem. This is a user issue, if anything - not ISP related as the demarcation box is the END of your providers network and passed the demarcation box is YOUR network (or landlords).

[Eatchickin]

The issue here is that your “max rate” is the highest sync speed achieved on your service. Over time with the copper network it can seriously degrade, and that max rate won’t actually reflect that. Give your ISP a call and they’ll happily give you a proper estimate of your line speed.

Here’s a tip: isolate the connection to just one port, disconnect everything else so your copper lead-in goes to just one port with no bridge taps and you might see it boost up a fair bit. Good luck.

[keirancuneo]

u need to know what your talking about nbn fttn uses vdsl2 not adsl

[ItsKapow]

Good advice. Back when I had ADSL2+ I was getting 14Mbps down, when I replaced the 40 year old copper cable with shielded CAT6 (using the 2 middle wires) I was then getting 20Mbps down which was a pretty decent improvement. I see a lot of people whinge on internet providers Facebook pages about their speeds and "terrible service" but what a lot of people forget to consider is the quality of their copper wiring in their home.

[casperblackcat]

I pre-ordered my NBN with Aussie Broadband & I'm jumping ship from Telstra get connected on April 26 when our areas is switched on.

[Accuaro]

0:30 It's impossible. You cannot access the NCD (Modem) on FTTC, only your ISP can, so seeing linestats is impossible :(

[jasonhowe]

and it also depends if you are slugged the up to speed scenario if aren't iinet, telstra , tpg or another low budge ISP who resells telstra services you are going to have issues on the budget carriers and the budget services

[TheEthNick]

Did you end up getting closer to your max rate, Pat?

When I removed ~35m of cabling which went passed the modem socket, my rate improved from 20mbps to 34mbps.

I then ran a single cat 6 cable from external box to modem socket to make sure no old phone sockets intruded on my FTTN path.

NBN then fixed external issues (which they won’t say the cause was) & speed went to 50/20 (I’m on a 100/40 plan, but distance to my Node restricts speeds. It’s ok though - only paying for 50/20 plan).

[JagdSeelen]

SNR Margin is Signal Noise Ratio Margin and the higher it is the better. Anything under 6 db means you will get constant drop outs.

[rohanhall]

I’m on fttn idk what that is can you explain what it is and why it’s bad cause I really wanna know

[patrickblyth]

@techmanpat how would i check my possible speed prior to signing up for the nbn / receiving my nbn modem ? i’m on adsl2+ now over 3kms from the exchange and it’s woeful, most i’ve ever got is about 4down 2up, we are supposed to get fttc at end of march

[VTProductionsPC]

im getting nbn on the curb now im stuck with the modem they gonna give me if i want home phone which yes is needed for my mum who doesnt have a mobile phone. so im stuck unless we get two phone lines. my question i have a modem capaple of nbn can i run there modem of my own modem then run a phone of there modem

[Kni]

I used to get 100 down now I get 40 down on the FTTN... where did the other 60 Mbps go!

[jcramond]

A good modem will allow you to adjust the SNR ratio.

[nigelthomson]

New intro? Soon youll be a 'media group'! Good work dude. Keep it up!

[gmt]

If Australian consumer law was just a little bit harsher on ISPs they would have to give what people pay for or else suffer millions of lawsuits.