Newegg's Shocking Incompetence

Newegg sold us a motherboard that they knew was damaged. It was even labeled as such and Newegg themselves had started to RMA it, but then they blamed us for the damage.



TIMESTAMPS

00:00 - Newegg's Shady Practices
02:40 - How Newegg's Return Open Box Policies "Work"
05:55 - Newegg: So Bad They Earned An Unboxing
07:29 - Magnell Associates & Gigabyte RMA
12:10 - Examining the Damage
13:08 - Just Don't Buy Open Box (If You Can Avoid It)
15:59 - Continuing the Tear-Down
17:08 - Conclusion

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Host: Steve Burke
Video: Andrew Coleman, Keegan Gallick

[goopah]

I love how Steve consistently calls it "Thermal Pate", honoring the spelling in NewEgg's email.

[rossmanngroup]

This is so sad. I remember the newegg I grew up with that was at the top of everyone's vendor list. Their sorting/browsing system for products back in 2004 was by far the best you'd ever find, extremely innovative. This is sad.

[xcogitation]

I don't feel bad that Newegg is facing this sort of publicity, they have been deserving of it for years. I miss the days when Newegg was a good retailer.

[DannyBeans]

So they left an RMA sticker on it that detailed exactly the problem they rejected your claim for, and still tried to blame you for it? That's insane.

[paulshardware]

It's ok Steve, the GPU smuggling days were rough, and one still falls out on occasion during a probing, but I'm mostly past it thanks to the therapy and meds. Magnell Associates was the parent company when I worked there, I am guessing that Inc is gone since Newegg was sold, but likely companies like Gigabyte still use the name in their RMA processing record keeping etc.
Also, I think you mean Newegg's Shell Shocking™ Incompetence 😂

[highvoltagev]

The Gigabyte RMA was quite the bombshell on this story. The fact that they had the board back in July! Months before you bought it is disgusting.

[jordanpavlic]

Newegg received this board WITH their RMA sticker on it and STILL claimed that the customer broke it. There's no explanation that isn't malicious for that one.

[Rice_Cake_]

I LOVE that you didn't answer their calls and forced them to use official inquiry channels! The frustration and sweat that must have been building as they kept hitting a wall is EXACTLY what consumers have felt for years when trying to access their support. Bravo

[hamie]

"Newegg has been calling me." Probably because not only did they scam you, they returned the motherboard that contained proof they knowingly sold a broken product.

[jasonpwright]

So let me get this straight; they denied the RMA claim for "bent pins", even though there is a sticker on the board, from their own RMA to Gigabyte, stating that is has bent pins? I'm a 17-year Newegg customer, and I'll be shopping elsewhere from now on.

[gambiting]

That's not incompetence, that is scam. Newegg knew this was a damaged board, sold you that board and then tried to blame you for the damage. That is literally criminal.

[ChairmanMeow]

They were calling frantically because they mistakenly sent you back the smoking gun lol

[simrock_]

Newegg's take away from this: Remove RMA sticker to remove evidence, still sell the damaged product as before.

[Laggyxtreme]

Regardless of being "open box" they decided this was acceptable to send to a customer. But not acceptable for a customer to return. That's ridiculous.

[unitedfools]

Your willingness to go after large players for malfeasance is admirable and far to rare.

Thank you for your integrity and courage.

[zalious]

I ordered a pc from Newegg and never got it.

When I told them . Their claims department denied my claim … the package was never delivered and ups even admitted fault .

Thanks for reminding me to do something about it . yea they lost my business for life. The way the handled the entire thing was insanity . I felt like I was living In a twilight zone . I understand they are not as rich as their competition but wow to just rip your customer off for close to 2k … insane. After some digging I started finding a ton of peoples returns being denied .

Shame Newegg shame .

[brianpearce]

I love that Newegg got the motherboard back WITH THAT STICKER ON IT and still blamed Steve for bending the pins.

[michaelmazzen]

Speedrunning "how to completely destroy your reputation" - good on you to call out these scammers!

[DrokiHazan]

I don't think this story should end here. This feels like the start of a class action lawsuit.

[syndi]

i ordered a "brand new" motherboard "never used" but it came in the mail in a brown box with inspection sheets saying everything was good, no stand-offs and the so called "brand new" motherboard didnt have a box. I opened it and the io shield was bent like it was dropped and i couldnt use 3 of the 4 usb ports so i had to hammer it back so it would even fit in the case. The inspection sheet said it was also updated to the latest bios and it was behind by over a year. I reached out to customer service and its been over a month now with 3 attempts and they still never responded. F Newegg, I rather order from ebay now.