Advanced Call Routing (Definition, Strategies, Use Cases)

Показать описание

Advanced call routing is also known as Automatic Call Distribution. It’s a cloud-based, management tool that automatically answers and distributes incoming calls based on preset routing rules and strategies.

You can use this cloud communication feature to route calls in a variety of ways.

- For instance, you can route calls based on
- Caller IVR interactions
- Time of day
- Caller ID / country code
- Number dialed and so on.

And you can forward calls to a range of destinations such as:
- Individual employees
- International + remote offices
- Offshore call centers + BPOs
- Departments
- Phone lines, etc.

Because advanced call routing is so versatile, it has many use cases including:
Providing uninterrupted service
Handling high call volumes
Avoiding missed calls
Reducing hold times and more.

Interested in getting advanced call routing for your business? Global Call Forwarding offers this feature for free with any of our cloud phone number plans.

TIMESTAMPS
00:00 Intro
00:41 What is Advanced Call Routing?
01:05 How Does It Work?
01:54 Benefits of Advanced Call Routing
02:28 Advanced Routing Strategies + Use Cases
04:43 How to Get Advanced Call Routing

Check out more about call routing:

Discover more advanced call routing benefits here:

Learn more about the Follow the Sun 24/7 global support model:

Find out how to set up the Find me Follow me routing strategy: