How International Call Routing Works (Benefits + Strategies)

Call routing is a call management feature that allows to you set how calls are forwarded according to pre-determined rules. For example, you might want to route after-hours calls to an offshore support team. Or, you might want route calls to different international contact centers based on callers' locations.

This video explains how international call routing works and also share 6 different strategies:

• Time-based routing
• Location-based routing
• Simultaneous and sequential ring
• Holiday routing
• Round robin
• IVR / auto-attendant

With our online control panel, you have full control of how incoming calls to your business are routed and can make changes in real-time. This is ideal for businesses that need to route a high volume of inbound calls.

Our customers say that our call routing system is very reliable and helps them reduce average handle time (AHT) in their call centers.

TIMESTAMPS

What is international call routing? 00:00
How it works 00:59
International call routing example 01:50
Five call routing strategies for your business 02:15

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