CARNIVAL CRUISE LINES PR NIGHTMARE

CARNIVAL CRUISE LINES PR NIGHTMARE.

carnival crew member did something I'm sure they thought was a good idea on the carnival Vista. However it turned into a nightmare for the crew, captain, and Carnival's PR team. After Passengers were on board the carnival Vista they were told because of engine issues they whole cruise will change. Then they held a meeting with passengers and it did not go well.

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[reneebp]

Hi Don. I was on this cruise. You were able to get off that day and get a full refund. If you stayed you got the 400 OBC and 25% FCC. We stood in line for 90 minutes to get on the ship did not know why. We were not notified till we got on the elevator to our cabin. You should have heard that elevator 12 people all hot with all the luggage😂We were upset at first but tried to enjoy it. But so many were upset you heard it the whole cruise it put a damper on things. I still got a vacation just not the one I planned. We didn’t leave Florida till 9pm so those that wanted off and refunded could get off. I will never sail the Vista class again.

[sportsMike]

OBC credit is a joke. Just give them their money back,

[ivanmorley]

As a minimum, there should have been a full refund for the cruise if you wanted to cancel, and a 100% future credit if decided to stay on board.

[stevengolden]

Just like air travel, the government needs to step in and start making cruise lines pay passengers for these "bait and switch" tactics. Carnival has known for a LONG time about the Vista's problems and i would be mad as hell too if my dream cruise turned into the shortest mileage and the most profitable cruise Carnival could do.

[allkristiningram]

I think some of the cruise lines see all the demand and think they can get away with anything.

[DJ_Andreas]

And don't forget, several of the revised destinations are their Private Islands, so all the money you spend there on excursions or cabanas or whatever, goes back to Carnival!

[kathymatus]

I think they should have been refunded the difference between the.two itineraries and I would not be comfortable ever booking the Carnival Vista.

[steveturner]

Carnival knows that $400 obc is a joke. That credit want cost them no more than $200.

[BakedTatoes]

Full Refund for the inconvenience they basically forced them to go on that cruise. Due to the inconvenience

[bradmarlin]

No doubt Carnival screwed the passengers because of not giving the oppurtunity to get a full cash refund. They should be ashamed! Never sailed on Carnival and this would definetly make me think twice about booking with them. And Don, thanks for keeping us all informed. It is much appreciated.

[jb]

I think it’s time for a Cruiser’ Bill of Rights similar to what the airlines have had to do. I interprete unforeseen as weather, breaking down while on route, outbreaks, terrorism etc. NOT mechanical issues that where know to be an issue even before sailing.

[heisenbergviruslqc]

the word unforeseen doesn't apply since they know about the problem beforehand

[janetbryan]

They want cash because they don't want to book with Carnival again

[roberttodd]

There should have been a cash refund of the difference of cruise fares between what they booked and what they got. Then, in addition, there should have been future cruise credit of 100+% of the cost of the cheaper cruise..

[motel]

Most people have known Vista has had engine problems many times in the past and Carnival hasn't gotten to the root cause, so I blame Carnival, and refunds should be offered.

[lokicooper]

Does no one recall the Norwegian Star debacle back in Jan/Feb cancelling its Antarctica port stop because of engine problems? Thing with that one is they waited until they wee underway at sea before telling everyone. VERY unhappy passengers on that cruise. Norwegian knew, ages before the cruise, that there was a problem, and did nothing to try to fix it, just ordered the ship to “go-slow” quashing any chance of going to Antarctica.

It’s not just Carnival. I get that itineraries can change due to unforeseen circs (hello, weather!), but if you know there’s a problem in advance of a sailing, you should have more honour than to wait until after you’ve set sail to tell them.

[beverlynolen]

With cruising Carnival over 25 years and over 30 cruises, have definitely noticed the difference in attitudes from crew from then till now. Have had a couple of incidents through the years, but now it seems they occur more frequently. The problems for us are not with the employees, like the workers, room stewards, bartenders and etc., it's the ones that take charge, that are too uppity and boss you, that think they are more important, than they are considerate. Talk down to you. The position has gone to their head. I have been voicing Carnival praises all these years, till now. I appreciate being able to go on Carnival and appreciate the ones that have made it the fun and I add, the respectable ship, but it's not just the rude entitled passengers anymore. I was thinking the other day, when we started with Carnival, that these that cruise now won't be able to know the times there were very few problems with anyone and will not have near as an enjoyable time, as we, when there were no stabilizers, no outside theater and all the other amenities on the ships now, just nice, respectable people. Of course it's not just Carnival, but these were our ships we were so proud to invite others as many as 7, to go with us. When people respected people. I hope Carnival will be able to rise above and see respectable is just as important as fun. PS and because someone always says... it is what it is... and that is not so, it's what you make it.

[lukeball]

Not sure what’s going on with their maintenance, but that’s pretty ridiculous. I could be mixing this up, but I got caught up in the same thing with Vista a few years ago, when some family members and I got canceled because of mechanical issues on the Vista and reschedule to a different cruise ship with a similar itinerary came with an extra thousand dollar price tag. No, they weren’t about to issue any type of discount or price match on another ship in their own fleet. I’m retired in Houston so rescheduling isn’t a big deal, so I got on the Vista a little later and it’s still had problems as we lost power for several hours on one day. Looks like carnival just needs more competition in their niche because they know full well how bad this makes them look, but they just don’t seem to care at all. It seems they’re attitude is, go on a different cruise line. From what I’m hearing, people are starting to do that. Carnivals cheaper prices are just getting too expensive! :-)

[AndrewHodges-di]

Hello Don. The contract may say that the cruise line is not subject to legal liability for damages and that may hold up in court. However, the contract has no power over passengers and others to express their dissatisfaction and to warn others of potential mis-treatment. Such knowledge may rightly impact people's decisions on whether or not to cruise and if so on which cruise line.

[greggriffin]

I don’t think I will be going on Carnival anymore. I love the Vista Class ships. I will never say never but time look at other lines.