Our grand experiment with ChatGPT and generative AI

In today’s podcast episode, Intercom co-founder Des Traynor and Director of Machine Learning Fergal Reid return for round two on ChatGPT – this time to share what we’ve learned in the past weeks of our experiment in harnessing the AI revolution in customer service, where we’re going next, and how it has changed our perception of what’s possible in this space.

0:00 Intro
00:45 What's changed since we last spoke in December?
01:42 What's possible in CS now?
04:44 What have we built?
05:47 Summarize feature
12:22 Adjusting the tone feature
13:09 Making it friendlier
15:02 Have we built a cool toy?
15:41 Making things formal
16:31 Rephrasing feature
17:35 Expand feature
24:50 Articles feature
28:00 The hype trap
30:29 Outro

Transcript:

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[balgingbers]

Please incorporate chat gpt on ur intercom product, a 33% automatization is too little