VOICE Talks | S2E7 | How Conversational AI is Revolutionizing e-Commerce

VOICE Talks is a must-watch for anyone applying voice to their business, customer experience or industry. Tune-in this month to learn about conversational commerce, the power of multimodal experiences, and how to leverage voice to meet customers where they are.

The show features:

Dominique Essig, VP of Conversational Commerce at Store No8, the incubation arm of Walmart, and Rebecca Nathenson, Director of Product Management, Google Assistant Developer Platform at Google is discussing how Walmart is improving customers' day-to-day shopping experience through transformational ideas, including conversational commerce, frictionless checkout, last-mile delivery, and more.

Lauren Madsen, UX Designer at RAIN, talks through the power of multimodal experiences in e-commerce and how they can be the key to establishing trust with customers during a time where there is a lot of uncertainty around the security of voice transactions. Then, she’ll share the best practices for achieving that assurance for customers when building these experiences.

In special recognition of National Hispanic Heritage Month, Rodrigo Cervantes, Independent Journalist, Researcher and Consultant, and Julio Cisneros, Professor at Walter Cronkite School of Journalism and Mass Communications, Arizona State University, will unveil a new action -- “Today in Latino History” -- and discuss why actions that highlight cultural history continue to make a significant impact in the voice ecosystem.

This episode airs LIVE on September 30th at 2 PM EDT / 11 AM PT. Tune in to learn more!

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CONTENTS:
0:00 Intro
3:50 Walmart Keynote
15:57 Bringing Ease and Convenience to Customers
17:03 RAIN Agency
24:15 See it, Say it, Secure it
25:26 Hispanic Heritage
32:38 On this day in Latino history...
33:07 See you next episode!

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About VOICE Talks:
VOICE Talks is a Webby Award-winning show created for executives, brand leaders, marketers, developers, product managers, designers, and enthusiasts within the voice ecosystem. Tune in to hear industry experts and influencers discuss the latest tech, trends, and developments in AI-powered voice technologies. Each episode delivers compelling content that addresses big topics and critical industry issues, celebrates accomplishments and partnerships, and provides a look at what’s possible in voice tech and the ambient future.

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