Sirius XM stuck on channel, won't refresh

I made this video to help anyone having a similar issue, even though it is not as likely. Most people who use SiriusXM radio, pay for the subscription and don't let it expire. However, my family doesn't travel outside our city as much as we would like. For me, the local stations are just fine, but traveling up north there aren't many stations that play what the family likes. During my travels on a long Journey up north, I activated the Sirius XM subscription but the radio was stuck on channel 10 and would not accept the refresh signal.

If you call SiriusXM they will recommend the same troubleshooting steps, which will not resolve your issue. If you had a subscription but then you canceled it, whatever station you were on when it was turned off it will stay on that channel. If your subscription is not active you can't change the channel but you can't refresh the radio if you can't even change the channel. It is a really dumb issue, we should be allowed the change the channel regardless if you have a Sirius XM subscription or not. So, for now, this trick I found can be used for many vehicles, you just have the find the right fuse for your car radio. Disconnect and reconnect it then tune the Sirius XM radio to the recommended channels (1, 2, 184) then send a refresh signal. You can request a refresh signal to be sent by calling Sirius XM or by logging into your account online. Hope this helps someone, thank you

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[jenifirecracker]

Omg after 2 weeks of this issue and searching high and low for a solution… it works!!! Thank you!!!

[debbiejoyce]

All you have to do is hold the off and on audio button and hold the channel that it is stuck on at the same time this will then ask you if you want to reboot say yes and 1 minute all set. This worked on my Honda cvr touring 2021

[petecardarelli]

You are a genius sir, saved me a ton, had the same runaround with Sirius customer support. They obviously don’t know about this. Not all heros wear capes!

[AH-lhur]

I know I’m late to the party, but.... today the SiriusXM in my dodge stopped working and the tune button and presets were greyed out and I couldn’t tune to the channels for a reset. I followed this video, pulled the fuse and started the car and the Sirius was back on and all my presets were in tact. THANKS SO MUCH!!!!

[traci-lynkerr]

Just had the same issue on my 2018 CRV. Solution worked beautifully. Many thanks!

[ryanurbaniak]

Thank you so much for this video, just saved me $100. Had an appointment with the dealership basically to do the same thing. I hope no one ever goes through this same thing. I was a sad person for 2 weeks

[coreylange]

Thanks for the help! Worked like a charm

[bumble_rumbles]

21 people blew up their cars before seeing this video 🤷‍♂️

[stephendebusschere]

Thanks dude... same problem. We are about to travel and fought with SXM last night for 2-hours they obviously don’t know about this. Now I have to wait 24-hours to send a refresh apparently there is a limit to the amount you can send in a day.

[lissajedi]

Omg, thank you a million times!!! I had the same exact issue and went through Sirius to fix it. 3 online chats and 6 phone calls later with the same instructions about changing to channel 2 or 184, refresh the signal and you'll be fine, is all Sirius would tell me!! They wouldn't listen when I said I cannot tune it. I have a Dodge Journey as well, so I'm wondering if this is common with that make/ model. Wish I'd found your video first, would have saved me SOOO much frustration!!

[sneis]

Thanks!!! Didn't want to got to the dealer for what we thought would be a quick fix. We replaced a battery on our truck during a cold snap that started the issue of missing channels. Worked like a charm. Note that various vehicles fuse boxes may be in different locations. Ours was under the hood, did a search for the correct fuse and repeated the steps. Refreshed and back in business. Husband was ready to cancel siriusxm over this.

[mattsol]

You were right thanks for posting this
dodge said it was xm and xm said it was dodge. I lost a lot of time and aggravation until this video thanks

[jamesbellticket]

My Volkswagen i just bought won’t change channels on Sirius Xm
Its stuck on channel 52
Car is brand new

[andreasibilla]

I have a 2008 Cadillac STS is it the HELP

[magicunicorn]

I can't tune mine, either. I hate my Kenwood radio. The buttons are also way too small and too sensitive. Hit a bump while you're trying to change channels and you're doomed.

[bumble_rumbles]

6 months later, needed to comeback lol

[badcompanynative]

Did this and now my SiriusXM won’t come up haha

[rlledesma]

Just had this issue same vehicle thanks for the

[Portaspilli]

SiriusXM display stuck "Loading 0%".. happened on my KIA 16' Sedona. Pulled out 15A multimedia fuse, (not blown), put back in and Wah-La! No more Loading 0%.

[nikkibyrd]

Is this also what to do if it reads
" Contact Dealer"?
I have a 2015 Dodge Journey