From Customer Service to Sr Help Desk Analyst!

🖥️ New IT Career in under 3 Months with my Hands-On Course 🖥

-----------

In this video, you'll learn about the inspiring journey from a customer service role to becoming a Senior Help Desk Analyst. Discover the challenges faced, skills acquired, and key steps taken to achieve this career transition. Perfect for those looking to advance in the IT field!

-----------

01:43 Guest Intro
03:04 Day-to-day of a Help Desk Analyst
11:05 Taking the Course
14:08 Interview Process
16:50 Salary Range
20:51 General Advice

-----------

In this video, we share an inspiring story about a career change from customer service to Senior Help Desk Analyst. If you want to switch to a job in IT or move up in your current job, this video is for you. We cover the steps taken to move from customer service to a Help Desk role, the skills needed for a Senior Help Desk Analyst, real-life challenges and how to overcome them, and tips and advice for those starting or advancing in IT.

Starting a new career path can be tough, but with the right steps and dedication, you can achieve your goals. This story shows you can change your job with hard work and the right plan. We talk about the first steps taken in customer service, the decision to move to IT, and how to get the skills needed for a Senior Help Desk Analyst.

We also discuss the daily tasks of a Help Desk Analyst. From solving user problems to managing tickets, we give a clear picture of the role. For those aiming to become a Senior Help Desk Analyst, we highlight the extra skills needed. These include advanced troubleshooting, team leadership, and strong communication skills.

Throughout the video, we share practical tips on building a solid foundation in customer service, learning basic IT skills and certifications, gaining hands-on experience, networking and finding mentors, and preparing for job interviews in IT.

Our goal is to help you understand the journey and give you the tools to make your career change smoother. We believe anyone can change their career with the right information and support. Whether you are just starting in customer service or already in an IT role looking to advance, this video provides valuable insights. We focus on practical advice and real experiences to help you on your path.

[JoshMadakor]

🖥 New IT Career in under 3 Months with my Hands-On Course 🖥

[KevtechITSupport]

I remember working for an msp company and a new tech rebooted the whole server in the idf room lol.

[pit]

Been out of IT for 7 years. In my journey back into it after purchasing this course. I have my security+ just not a portfolio yet to compliment it

[FaithFueledMotivation]

Just purchased the course last week and going through it now 🥳

[motech]

Interview preparation is very important it helps

[knw-seeker]

That’s really inspirational

I’m thinking to switch to IT for a while
But all the lay off stories, AI etc made me hesitate

Best is to try and see what happens probably 😅

[PHwy]

This is very inspiring...Always a great time here

[thewordens]

We use Connectwise at the MSP I work for

[JoshMadakor]

🖥 New IT Career in under 3 Months with my Hands-On Course 🖥

[angelgabriel]

is the IT course on course careers still valid ?

[dhanex]

how many hours is your screen time ina 8hr shift

[heribertolinares]

Hey Josh my name is Heri I just got A+ I’m trying to get todays hands on experience my last hands on was back in 2008 non relevant to today’s tech I need help