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AWS re:Invent 2020: Amazon Connect and the future of cloud contact centers
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Amazon Connect is an easy-to-use cloud-based contact center that makes it easy for businesses to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power over a billion customer interactions every year. In this session, Amazon Connect leaders share the product vision, milestones, and latest agent productivity innovations, including new machine learning, speech, analytics, and channel functionality. Also hear how users are leveraging AWS contact center capabilities to reimagine the customer experience.
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