AWS re:Invent 2020: Solve customer issues quickly with Amazon Connect Wisdom

New agent-assist capabilities from Amazon Connect Wisdom make it easier and faster for agents to find the information they need to solve customer issues in real time. In this session, see how agents can use simple ML-powered search to find information stored across knowledge bases, wikis, and FAQs, like Salesforce and ServiceNow. Join the session to hear Traeger Pellet Grills discuss how it’s using these new features, along with Contact Lens for Amazon Connect, to deliver real-time recommendations to agents based on issues automatically detected during calls.

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