AWS re:Invent 2022 - Reimagining clinical engagement using Amazon Connect (PRT305)

Elevance Health has solved the problem of encouraging members to take part in their care management program with personalization and nudging through key behaviors, which added immense value to members’ health profiles. Elevance Health is building a digital experience center of the future, one that transforms how it engages with its members. This transformation is based on use of AWS services like Amazon Connect, Amazon Pinpoint, and Amazon Personalize. In this session, learn how the solution leverages multi-channel communications backed by personalization via AI/ML services and scalable backend integration services in order to provide a true 360-degree view of members. This presentation is brought to you by Deloitte, an AWS Partner.


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