How to automate your customer communication?

If everything is always about human connection and personalizing the conversation, then why should you automate your customer communication? Well, the mess, the lost tickets, working overtime, frustrated customer service reps, your customers being pushed back and forth between departments - that, my friends, will all disappear if you automate your customer communication.

Customer service automation refers to solutions like automated workflows, chatbots, voice bots, or knowledge base software that helps businesses improve customer service operations.
It can help you,

👉 Deliver faster support services,
👉 Minimize the risk of human error,
👉 Maintain a consistent tone and voice in your brand communications,
👉 Lower the cost of customer interactions,
👉 Shorten the first response time,

One of the most important things about automating customer communication is knowing when to do it. This will help you find a great balance between personal connection and proactive, fast response rates.

So, here are 4 ways that you can automate your customer communication, let’s start with CRM:

👉 Use a customer relationship management (CRM) system
👉 Use Chatbots
👉 Use automated email marketing
👉 Use automated phone systems

Now you know how you can automate your customer communication to improve your businesses’ efficiency and provide better, faster support to your customers. Let us know which type of automation you choose!

See you next time!

00:00 Introduction
00:30 How to automate your customer communication?
01:44 What can customer automation give you?
02:38 Use a customer relationship management (CRM) system
04:05 Use Chatbots
05:03 Use automated email marketing
06:15 Use automated phone systems
07:08 Outro

#automation #customercommunication #howto

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Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

PS. We know that’s a lot. We’re pretty proud of that.

[-DILLIGAF]

I've been watching videos all day and this was a great presentation. It wasn't cheesy with sales tactics behind hidden veils etc. Informative and helpful and to the point. thank you

[lesliedavila]

Really helpful, educational and entertaining at the same time!