How to Create a Ticket From Forum Post in Odoo 18 | New & Latest Features in Odoo 18 | Odoo 18 Forum

Odoo 18 itself doesn't directly integrate with external forums to automatically create tickets from forum posts. However, there are a couple of workarounds you can consider:

Monitor the forum: Regularly check your forum for new posts indicating potential issues.

Gather information: When you find a relevant post, collect key details like the post title, description, and any attachments.

Create a ticket in Odoo: Use the collected information to create a new ticket in Odoo 18. Specify the forum post as the source in the ticket description.

User Permissions: Ensure the users who monitor the forum have the necessary permissions to create tickets in Odoo 18.

Ticket Routing: Set up appropriate routing rules in Odoo 18 to assign tickets created from forum posts to the relevant team or agent.

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