How to Guide for JBuds Air Sport True Wireless Earbuds by JLab Audio

In this instructional how-to video, we'll guide you through the following topics for the JBuds Air Sport True Wireless:

1. What's included - 0:03
2. Connecting to your device - 0:23
3. Pairing to a new/additional device - 0:55
4. Troubleshooting - Earbuds disconnected to each other or there's no sound in one earbud. How to manually reset the connection - 1:18
5. Troubleshooting - Bluetooth device does not connect. How to reconnect to your device - 2:11
6. Touch Controls - Learn all the functions - 2:39
7. Charging - How to charge your case and earbuds. How to turn off earbuds out of the case - 3:33

For further help, email us or call in:
Customer Support VIP Help Line: 1-405-445-7219

Feel free to visit the support site to see more visuals and how to:

[meagantolbert]

I’ve had these 3 or 4 years and have always used just the right earbud unless on a road trip or walking outside. The past few months I haven’t been able to get the left earbud to connect. Today I watched this video and it FINALLY solved my issue. Start at the 1:18 mark and follow the steps… forget the device, tap 4 times on one earbud, tap 4 times on the other, take them out and keep them beside each other, connect device.. BOOM THEY ARE FINALLY WORKING!

[jonathanh]

Finally!!! After 3 mos of left one not pairing, the 4 taps on each worked (right bud always rattled around in charging case). I held in place by ear loop and tapped 4x. They finally paired with each other. Finally.

[iloveunique]

Awe man you’re awesome. Finally something worked. My left bud wouldn’t pair to the right. I’ve watched so many videos and nothing worked. Thanks

[richardgoldman]

I have purchased two pairs if these Airsport J buds; and even though the first pair sounded good the right side did not respond to the touch commands. After returning these for another pair, the left side would not pair with the right side. Not very happy that I will need to return these as well.

[ShailynLMT]

First, let me start with some honest and sincere praise for this company. The customer service is some of the best I've ever encountered! I like these earbuds, especially for the "be aware" option which allows me to hear my kids as I podcast around my house doing chores. However, my first pair lasted less than two months with the left earbud suddenly ceasing. I'm glad I registered the product and the company was quick to issue me a credit so I could replace them. My replacement set was delivered on 2-2-23 and stopped working yesterday, 3-3-23. These are my most expensive pair of Bluetooth earbuds so I have been very careful with them, they haven't been dropped, gotten wet, nor has the charging case been damaged in any way. The company again has been great about taking care of me but I'm wondering if this is something that is going to keep happening. There is a 2 year warranty from the original registered product that doesn't "reset" with the replacements.

[tonydelariva]

I bought these earbuds about a week ago and was looking for a "quick start" guide or something like that but turns out that they're so simple to set up that one wasn't needed and they sound awesome. Still getting used to all the tapping, though. Lol. They really stay in my small ears. Lovin 'em💯

[Daily_Peptalks]

Wow this was so helpful i have looked everywhere thank you my left is working again!!

[javierpadilla]

When I press the censors nothing happens

[mikehancock]

These are great earbuds. If each earbud could be used independently instead of right dominant would be the only complaint I would have. I still enjoy them though. Also the buds can be used in the opposite ear with the hook going around the bottom of the ear. It might look goofy but it works.

[stephaniezayas]

I've been a jlab customer for sometime now, and I love them I just bought the sports brand the other day and I like these better they don't fall off. Thank you jlab 😊

[mowglihotep]

The best costumer service I’ve ever had, completely understanding and helpful. Best pair of earphones I’ve ever had, super durable. A little pricey but completely worth it especially compared to other brands I’ve used like my AirPods. I swear I’m not lying or getting paid for this . My bf got me these for my birthday and I lost the box when I got home like 3 days later and costumer service sent me a new one in like 3-5 days. They’re pretty fair I do recommend 8.5/10 👌🏾👌🏾

[SwirlsOfArt]

My left earbud wasn't working at all today, and I almost thought that I was going to have to get new headphones until I saw this video. Thanks a lot for explaining how to troubleshoot it, this was super helpful!

[amyanderson]

Still can't get ear buds to join together. Tried this technique and many others. Now I have only the left earbud working where in the past, the right was the only one that worked. Any suggestions?

[Blinkoneeightyluke]

I don’t understand how to get these to switch on when the case is out of battery. The touch sensors seem to do nothing

[tonytone]

I bought some 2 years ago and they are still going strong👌🏼👌🏼👌🏼👌🏼

[simplyshns]

What version of these ear buds do I have as I have the same pair but there’s no back track option just a movie/music option.

[stephenpowell]

I'm still having one side of the earbud working and not the other even whe. I did as the video showed. Why is that?

[aungsay]

Omg thank gosh I looked up for this video because boy I was getting frustrated. This video so helpful. Thank you so much.

[brianschaffer]

Thanks this helped a lot I wouldn’t have know what to do

[yng]

I just recently bought a pair and when I hold the left earbud button it says movie mode/music mode. Doesn't go back a track or anything. Also when I call someone using my earbuds the caller can't hear me. I need help?