Transforming Triage Through a Proactive Approach to Care

Solving for triage chaos goes beyond hiring more people. We need to innovate and integrate to drive our industry forward. We are facing macro level challenges with the converging trends of patients wanting to age in place while clinicians are leaving healthcare. This creates a cascading set of challenges we face together, while we also flex with CMS changes.

Patients, much like customers in the product and service sector, now have a larger voice and audience to share the good (and the bad) with their network, in addition to CAHPS. 95% of patients review a healthcare provider online before selecting. Patients are receiving referrals, but then vetting each referral on Google, social media, Yelp, etc.

The moment of a care need for a patient, and their loved ones, is one of the most vulnerable experiences we all will unfortunately experience. Moment’s matter. Minutes matter. In the webinar, we will uncover flexible, agile approaches to care that include:

Objectives:
1. Current problems HH&H is facing
a. Macro level
b. Health care organization level
c. MD & RN staff level
2. Shifts in patient decision making
3. Integrated strategies to elevate the patient experience