The Rise Of Chick-fil-A

Chick-fil-A is now the third largest restaurant chain by system-wide sales. Its ascent has been so rapid that other fast-food brands are taking note of its unique business model. Popeyes recently launched its own chicken sandwich leading the two brands into a social media war. But how is it that a restaurant that's ensnared in controversy, and closed on Sundays, next in line to overtake Starbucks and McDonald's?

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The Rise Of Chick-fil-A

[jessepena]

If I go to Chickfila and they get my order wrong, I just assume they know what's best for me.

[zodd]

It's funny that people are confused as to why they are doing well... It's simple. Make a quality product and provide a quality service = success.

[gaFreedom]

They treat their employees right. Their employees are super attentive as a result. They don't try to charge you for sauce or complain when you ask for "too much condiments." They are winning because the rest of America has forgotten the power of customer service.

[elizabethdelatorre]

I once shared with an employee of how we were going through hard times and as I was walking to my car he ran out to give my family a Chick-fil-A gift card to come back and and eat there. I cried. I will never forget the humanity of true kindness.

[Chironex_Fleckeri]

I know a guy who selected his apartment based on proximity to his favorite restaurant: Chick-fil-A. I'm not even kidding. He's an enthusiast.

[Borderose]

I like their " Always closed on Sundays" policy. I can respect a business not greedy to squeeze every bit of money it can from people.

[kaylambirch]

Me and some friends went to Chickfila and one of them was trying to save money so didn't get anything and the store manager was walking around talking to people and noted his peanut butter sandwich. And then brought him a chicken sandwich for free :)

[amyconway]

This is the only restaurant I've ever called to tell them how great the service is. Everyone is so friendly and the food is great.

[kabirthegreat]

Here I am watching at video at 1AM about a fast food chain that doesn't even exists in my country.

[Anthony-lvlr]

The hardest laugh ive ever had was watching protesters outside one of their restaurants years ago. They were mad as hell, then out of nowhere the manger of the chickfila comes out with a cart of free chicken sandwiches and a cooler of water and lemonade for the protesters. After about 10 min of snarling they stopped protesting and ate the food. Hilarious!

[michaeljordan]

At ChickFilA the food Is always consistently hot and fresh.
The burger at McDonald’s tastes like it’s been sitting for an hour.

[hayesh]

I was going through something at the time and I started crying while going through the drive thru, the worker said that my food was on the house. Their customer service is awesome. They have respectful, friendly people work for them and the line always goes super fast no matter how long it is and they have tasty food

[JEFFKINGS]

You'll never find the shake machine off during business hours at CFA. At McDonald's, it's never on.

[guyincognito]

Why America loves CFA:
1. It’s delicious
2. Servers actually give a crap.

What else do you need?

[lastblueride]

8:26 I'm surprised it says KFC employees smiled 78% of the time. Thought it was around the region of 0%

[kieransadauski]

This place is so underrated. The food is always unbelievable and most of all, how they selectively recruit their employees is amazing, and something I haven't seen with any other fast food restaurant. CFA all day, son!!!

[DanielIles]

*If I walk into a Chick Fil’a and don’t walk out in 2 minutes with my food and all the employees waving me goodbye I probably accidentally walked into a McDonald’s.*

[childofthemosthigh]

I ordered a breakfast before class one day and realized at the window I left my wallet at home. The cashier was so kind and gave me my order free and told me to have a blessed day. I LOVE CHIC FIL A.

[ajgerbi]

I work at chick fil a, and even though the job can be stressful, I get paid way more than everyone in my grade, get free meals, and I’m treated very well.. I’m still a minor too.

[Potatocheesebread]

It’s really amazing how far God can bring someone when your goal is to glorify him. The fact that they still choose to close on sundays rather than having a bigger income is honestly rare. God bless this business and their customers.