Updated My Sony FX3, Now I Have To Pay $700

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Chapters:
00:00 - Introduction: Unexpected Video for 2024
00:52 - Reboot Problem After V5 Firmware Update
01:58 - Trouble Shooting Steps With Sony Support
03:19 - Researching Internet For Solutions
04:07 - Service Center Phone Call For Pricing
07:58 - The Cost For Repair
09:00 - A Call to Sony for Better Practices With Firmware
09:00 - Shock at the Repair Costs
10:17 - Share Your Experiences
11:30 - Out Of Warranty Repairs vs Faulty Firmware Updates Who Should Pay?
12:30 - Final Thoughts

[RyanKemperinOhio]

$700 minimum is an absolute scam. Shame on Sony!

[alexradsby]

Companies need to take responsibility for shit like this. It's not on the customers. If they offer firmware upgrades and it bricks their products in any capacity, it's on them. Trust is everything for working professionals. Thank you for posting this!

[simonanthonytrudeau]

From the Release Notes (that people should read before installing anything)
When updating from Ver. 2.02 or earlier, you need to update to Ver. 2.04 or Ver. 2.05 before proceeding with the Ver. 5.00 update. Only update to Ver. 5.00 after updating to Ver. 2.04 or Ver. 2.05.

Hope they come out with a patch for this because $700 is insane money to flash a firmware haha.

[KelseyRodriguez]

Hey Cory, wanted to let you know that I have this same issue with my Sony FX30. I turned off the bluetooth functionality and that seemed to fix things, but it's totally unacceptable that a firmware update can do this and they refuse to acknowledge it. Thanks for talking about this!

[ImJasonAnthony]

That phone call was wild. “Even if it’s a firmware issue it’ll still be a minimum of $667 . . . Correct”.

That blows me away man, just like when Sony had the mic jack issue on the a7iii that blew out on thousands of people and they never acknowledged it 🤦🏻‍♂️

[kpetsas]

My Sony FX3 is still running the original firmware and I'm reluctant to updating when I see people having serious problems with their camera after firmware updates. This is a professional tool for me and stability is more important than anything else.

[NeilHesterSkateboarding]

There should always be an option to roll back to previous firmware versions. This should be absolutely possible by preparing an SD card with appropriate bootloader and firmware version irrespective of the current firmware version installed. If this is not possible with an any camera it’s a massive oversight because there will always be the possibility of a bad firmware install borking a device.

[toneohm]

every single camera oriented youtuber should be talking about this non-stop.. threaten a boycott..
we need to make buyers feel like they have some power in these situations.. but of course, most will stay silent in hopes to further corporate shill aspirations

[clevelandsfinestentertainment]

I was abouta purchase a fx3 today thank you for this video I will go a different route now

[Cyrixk]

Meanwhile I had an ancient, used (8 years old at the time) Canon 5D Classic that had the mirror fall out during a shoot and Canon replaced it free of charge because it was a known issue. In fact, I found my correspondence "Thank you for contacting Canon product support concerning your EOS 5D camera. I am sorry to read about the mirror disconnecting.

It has come to our attention that in rare instances the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. As a result, Canon USA will repair and reinforce the mirror portion of affected EOS 5D cameras free of charge. Canon will also cover the cost of shipping and handling in connection with this repair. "


At the time, I was a poor college student and this meant the world to me. They repaired the camera, cleaned it (including cleaning the sensor), and overnighted it back free of charge. THAT'S how you do customer service. A couple years later when I had a real job, I splurged and bought a new 5D Mk3 and I continue to use Canon to this day.

[KnifeGuy_]

C'mon Sony. Flashing firmware should be $50.

[JohnWiis]

$700 to repair a product which they broke with a firmware update is outrageous!! They should repair it or replace it free of charge…. I’d 100% be attempting to claim that back

[dustinrae]

FX30 user here. I had the same issue (reboot/system error on screen) with bluetooth on. Completely works fine with bluetooth off. Issue started when updating firmware from v2 to v4 and I had no issues using the camera before then. Luckily, it was under warranty (I also bought Sony protect plus) and it went out to service where they replaced the system board. Def a software issue and hope they realize very soon its 100% a mfg problem. Maybe they'll release a firmware update fix in the future. Also, trying to contact Sony customer service was not the best experience either.

[dpvg]

This is incredibly frustrating. I recently made the switch from Fujifilm to Sony, and hearing about your experience is both shocking and disappointing. I used to think Fujifilm was the only company that compromised their products with firmware updates, but it looks like Sony might be guilty of the same. Have you reached out to the seller? Here in Europe, most commercial resellers of used electronics provide a 12-month warranty, but I'm not sure how it works where you are. Stay strong, man, and I hope Sony resolves this issue for you quickly.

[RogueOriginFilms]

Here's the worst part - I sent mine in and it was gone for 2 months because they were waiting for parts, I requested it back because I needed it for work, At 3 months in the parts had still not arrived and no updates as to when they would arrive.

[niyistark]

Best believe, they're just gonna flash a lower version to the V5 and that's what they're charging you 700 bucks for. They'll probably roll back the firmware to v3 or v4 that works perfectly and that's it. This is why I fav Panasonic any day anytime when it comes to overall reliability and value.

[drmanhat]

Commenting for the algorithm to push the video. Good luck man 🤞

[matthewpateofficial]

If this is how Sony treats their customers I will rethink using their product in the future. I have the fx30. I will always get the extra coverage for as much as the base cost.

[idkkat]

I was really set on getting the fx30.
Ended up getting a
Panasonic s5ii $1, 475
sigma 24-70 $900
Thank you for your video. It really helped me pick the better choice.

[RastadasPT]

Big companies are not accountable for anything.