Next Generation of AI | Salesforce Einstein 1 | Einstein Copilot | Einstein Copilot Studio

Salesforce’s next generation of #Einstein brings a conversational AI assistant to every #CRM application and customer experience, including:

✔ Einstein Copilot: A new and trusted out-of-the-box #conversationalAI assistant built into the user experience of every #Salesforce application. Einstein Copilot will drive productivity by assisting users within their flow of work, enabling them to ask questions in natural language and receive relevant and trustworthy answers that are grounded in secure proprietary company data from #Datacloud. In addition, #EinsteinCopilot proactively takes actions and offers additional options beyond the user’s query – such as providing a recommended action plan after a sales call, checking a consumer’s order status, or changing the shipping date.

✔Einstein Copilot Studio: An easy new way for companies to build an entirely new generation of AI-powered apps with custom prompts, skills, and AI models to close sales deals faster, streamline customer service, auto-create websites based on personalized browsing history, or turn natural language prompts into code, as well as hundreds of other business tasks. #EinsteinCopilotStudio also provides configurability to make Einstein Copilot available for use across consumer-facing channels like websites to power real-time chat, or integrate with messaging platforms like #Slack, #WhatsApp, or #SMS.

Einstein Copilot and Einstein Copilot Studio will operate within the Einstein Trust Layer, a secure AI architecture built natively into the #Einstein1 Platform that allows teams to benefit from generative AI, while preserving their company’s data privacy and security standards.

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