Airport English - At the Airport - Spoken English Lesson

This lesson will give you useful airport English words and phrases you can use at the airport. Remember to share your airport or plane experiences in the comments!
When’s the last time you flew somewhere? Did it go smoothly, or was it stressful?
For your next flight, let’s make sure you can communicate at every stage of your journey. This lesson will show you the travel English vocabulary you need to do that.

Contents:
1. Checking In 0:29
2. Dealing with Problems at Check-in 2:41
3. Going through Security 4:47
4. On the Plane 7:11
5. Arrival 10:06

This lesson will help you:
- Learn useful phrases and vocabulary to check in at the airport.
- Understand how to deal with problems at check-in using helpful airport English.
- See what you need to know about going through security at the airport.
- Learn the airport English necessary to communicate when you are on the plane.
- See what travel English you need to know when you arrive at your destination.

[ilgiramondo]

Fantastic video! The situations were very similar to reality hehe
I remember that when I went to London I had the same problem about liquids in my carrying bag 😅 i got nervous because IT was my first experience outside my country. now I know how to react. 😀

[sarab]

Excellent lesson! Perfect to refresh my english vocabulary to work at the airport again, after a long time! The situations are very similar to reality! Thanks you so much!

[evgenizorin]

One of the best English lessons on the internet.Thank you so much

[ngocthu]

Thank you all ! Wish you have a great year . This is a interesting topic.

[studywithcara]

A useful lesson about airports! They can be difficult places even when English is your first language. I’ll share it with my students!!

[abdikafiahmedhaji]

I enjoyed this video when I was watching, thanks a lot you best teachers.

[lauragata]

Here's the transcript, if you need it. Also, at the bottom, I wrote down the most important expressions to put in a text box aside. Anyway, very useful video! :)


PART 1 (Checking in)

Bill: Hello!
Officer: Hello there! Where are you flying to today?
Bill: I am going to London.
Officer: And have you checked in online already?
Bill: Yes, I have. But… I was wondering. Can I change my seat? I have an aisle seat, but I would really like a window seat if that is possible.
Officer: Let’s have a look. Can I have your passport, please?
Bill: Yes, of course!
Officer: Thank you! One minute! Let me check if there is another seat available. Yes, we can do that, sir!
Bill: Excellent!
Officer: Do you need a paper copy of your boarding pass?
Bill: No, thanks. I have it on my phone.
Officer: And do you have any bags to check in?
Bill: No, I only have a carry-on bag.
Officer: That’s fine. You just need to put this tag on it.
Bill: Like this?
Officer: That’s perfect! Well, you are ready to go. Enjoy your trip!
Bill: Thank you very much!

PART 2 (Dealing with problems at the check-in)

Officer: I’m sorry Ma’am, but this bag is overweight. The limit is 23 kilos. You either need to take some things out or pay for the excess.
Lucy: How much is the excess?
Officer: It’s 50 euros for a bag up to 32 kilos.
Lucy: That’s expensive! I will try to take some things out.
---
Officer: I’m sorry, but the flight is delayed by at least 2 hours.
Bill: So, when do you expect the plain to leave?
Officer: Right now, we expect it to depart at 10:30 PM. I do apologize for the inconvenience.
Bill: Well, I guess there is nothing we can do.
Officer: Thank you for your patience. You can check the departure boards for updated boarding times and flight information.
---
Officer: I’m sorry, but your flight has been cancelled due to bad weather.
Lucy: But I really need to be in London tomorrow afternoon. What’s the next available flight?
Officer: Well, let me see what we can do. We do have a flight leaving tomorrow morning, that I can switch you to.
Lucy: What time in the morning?
Officer: It leaves here at 7 AM and it arrives at 10.
Lucy: That would be fine.
Officer: Right. Here is your printed confirmation. And again, I’m very sorry for the trouble.
Lucy: That’s okay. It’s not your fault. Are there any hotels near the airport?
Officer: Yes, of course. If you go to the customer’s service over there, you can claim a voucher for a hotel and meals.
Lucy: Excellent. Thank you.
Officer: You’re welcome.

PART 3 (Going through security)

Officer: Is this your bag, sir?
Bill: Yes, it is.
Officer: We need to search it. Do you have any liquids?
Bill: No problem. No, I don’t think so.
Officer: I’m afraid we need to take this bottle. You are allowed containers up to 100 ml maximum.
Bill: Okay, sorry. I completely forgot.
Officer: And this Swiss knife has to go too.
Bill: But it is important to me!
Officer: I can take it or you will have to go back and check this bag.
Bill: Well, I don’t have times for that. I guess you will have to take it.
Officer: Very well, sir. Here is your bag.
Bill: Thanks!
---
Lucy: Excuse me, I’m very late for my flight, can I go to the front of the line?
Officer: Okay, come forward quickly. Make sure everything is out of your pockets and please place laptops in a separate tray. Please step over this way, Ma’am.
Lucy: I’m really late for my flight, could I just…?
Officer: Ma’am, please step over here, stand on the marks of the floor and raise your arms above you. Do you have anything in your pockets?
Lucy: Yes, sorry. I still have some money and my keys.
Officer: Please put them in the tray and come through again.
Lucy: And where is my bag?
Officer: It looks like your bag needs to be searched.
Lucy: This is ridiculous. I’m going to miss my flight.
Officer: Do you have anything sharp in here?
Lucy: No, nothing.
Officer: You can’t take this jar on the airplane.
Lucy: Why not?
Officer: It is a liquid Ma’am, no liquids over 100 ml.
Lucy: This is crazy, it is only honey!
Officer: I am afraid those are the rules.
Lucy: Fine, keep them!

PART 4 (On the plane)

Flight attendant: Excuse me sir, would it be alright if we put your bag in the overhead locker?
Bill: Well, I prefer to keep it with me.
Flight attendant: It is just that you are sitting in an emergency exit row. We can’t have anything on the floor.
Bill: Okay. Do what you must.
Flight attendant: I also need to ask you to raise your window blind and make sure your seatback is in the upright position for taking off.
Bill: Why do I have to do all this?
Flight attendant: It is standard position for takeoff, sir. You can recline your seat and take your bag down once we are airborne.
---
Flight attendant: Hello, can I help you?
Lucy: Yes, I ordered a special meal online, but it hasn’t arrived yet.
Flight attendant: Okay, I can go and check. Which meal did you order?
Lucy: The gluten-free option.
Flight attendant: Oh, I’m sorry, I think that there has been a mistake. We just gave out the last gluten-free meal.
Lucy: But I ordered it online!
Flight attendant: I’m so sorry! There must have been some confusion. You can have anything else from our menu.
Lucy: I can only eat gluten-free dishes, so that is no use. Also, my screen is not working.
Flight attendant: I’m very sorry about that, Ma’am.
Lucy: It is a 12-hour flight. What am I supposed to do? No food and no TV?
Flight attendant: Ma’am, we can offer you an upgrade to business class, so that you have a working TV screen.
Lucy: Business class? Let’s go!
Flight attendant: Follow me please, Ma’am.

PART 5 (ARRIVAL)

Bill: Hello
Border control officer: Hello. What is the purpose of your visit?
Bill: I have a business meeting.
Border control officer: Where is the meeting?
Bill: It is at a Law firm, in London.
Border control officer: And how long are you staying?
Bill: Until Tuesday.
Border control officer: Please put your right hand on the scanner. Thank you. Now look into the camera here. One, two, three. That’s great. Thank you and enjoy your stay!
Bill: Thank you!

EXTRA EXPRESSIONS:

Where are you flying to today?
Have you checked in online already?
Can I have your passport, please? / Do you have your passport?
Do you need a paper copy of your boarding pass?
Do you have any bags to check in? / Do you need to check in any bags?
Could I change my seat?
Can you confirm that I have a vegetarian meal?
Do you have any seats in the exit row?
Do you have any liquids?
Do you have anything in your pockets?
Is this your bag?
Fasten your seatbelt
Stow your tray table
Raise your window blind
Move your seat back to the upright position.
Stow your luggage in the overhead locker or under the seat in front of you.
Take off your headphones.

[reglisse]

We will go to Mauritius on November and I think With your advice I’m going through the customs without any hassle

[yaseraldurra]

I hope speaking English very well, Thank you for a lovely video.

[hungphmngoc]

I think that after seeing this video, I have enough confidence to go abroad and would be able to check in at anywhere, anytime! :D thank teachers team.

[kalikrishnamondal]

This is very interesting site for beginner who learn speak in English. I love this site so much.

[khowlah]

Very useful expressions.. I really need to practice them before traveling to UK .. THANKS keep up the good work

[sudharathi]

Very helpful information ❤
Thank you guys.

[jaimecorrea]

nice class. I am Hispanic guy. now I am improving my English as second language. I live in usa. tnaks I liked this channel. I am so happy because I understood everything you explain. I wait for more videos . You have have a nice weekend.

[rosenguyen]

Thanks for sharing, this video is useful for me. Although both of you spoke English fast but I'm trying to listen and improve my English better.

[perwin]

Hi there. The lesson was amazing and very useful. It took me 2 hours to finish because I have written everything and tried to repeat them. Thanks

[junninghuang]

It's easy to understand and the pronunciation is very clear. Also, the situation is quiet realistic. Your lesson is the only english lesson I can learn without the subtitles.

[HK-lsej]

Stephanie -I love your pronunciation and intonation.

[JennyCTAM]

It’s really helpful video, I learned a lots of guidance specifically on that to prepare my first travel in which I would use my English. I appreciate ❤

[dr.mahsadanesh]

thank you for this useful and practical lesson