Writing emails in customer support: 6 tips you can use (ACTIONABLE) | Freshworks Academy

As a support agent, it is important to know how to craft emails that customers love. After all, 72% of consumers say they prefer email over any other channel to communicate with companies.

Writing a good email depends a lot on getting some of the basic email etiquettes right. Etiquette that you can easily maintain using a checklist. In this video, we will look at the 6 main checks you need to do before you hit ‘send’ on any email.

[FreshdeskAcademy]

What are some of the things you do to make your support emails better?

[elainee]

Good tips! As a native english speaker, I recommend to avoid saying "I'm sorry you feel that way" - this connotates that the problem is the customer's feelings. A better option is "I understand how frustrating this situation is"

[thestarx]

1 - call by customer by name
2- thank customer
3- answer questions of customer
4-address underlying emotion
5-try solution before

[ascrein]

Thank you. I am starting out in the email support industry. Thanks for the tips.

[raviadagatla]

Thank you Mam for such a Wonderful Video. It was really Helpful.

[asishkrsingh]

Dear Mam, I am working in voice process need tips to increase my floor production, my calls gets dragged unnecessarily please give some suggestion.

[reneapersaud]

I love how she's short and straight foward

[bertalopez]

Please make a video identifying the issue, concern and the resolution to the customer email.

[abishaabi]

What we do for getting job in frehswork.is they are hiring experience only..?

[vahidaRehman]

Thankyou so much for sharing this informative video with us 👍🏼💐

[tirupatireddy]

Please make a video on online payment failure issue and solution for customers

[Pchander]

When I address my Customer by saying
Hello Mr Sathish, or Hi Mr Sathish - is this formal way or informal..

[abhisheknegi]

Can anyone please tell me how to write an email through Amazon as an customer service to cutomer to ask for their refund for the product of 50 dollars which is faulty. Please help if anyone could help???

[sultanhussain]

is it correct if i write to an office: I want to thank your honorable office for considering about my application.

[Gabriel_Esp]

Thank you very much... this has helped me a lot

[rupeshcyril]

Please tell the email format rather then talking unecrssary things