How to recover your device

This video describes how to put your device into recovery mode. It only applies to devices that use MyDrive Connect.

A recovery mode will help you restore the software that is installed in your navigation device by connecting to MyDrive Connect whilst the device is in the recovery mode.

[nickpackham]

I can also confirm this doesn't work. I've been trying for the past hour to recover a TomTom Pro 7350 and nothing, I still have the error.

[euphoricmonkey]

this is actually way better than anything you can find on the website

[TheVicar]

If your map updates time out (after reseting the unit successfully and deleting the corrupt map) - then I fixed this by going to someones house, which has a very fast internet connection and updated from there. Now my unit works perfectly

Many THanks TomTom

[engrshairkhan]

Updated the device, but now its not booting completely, only "Tomtom" is written on the screen.

[eminakurahovic]

That does not work tried many times..is there a chance to save my device or do i have to trash it??

[bundocktrav]

Timing is crucial Could you give us a clue as to how long. Been on with this for months now. I should have just burnt £300 instead.

[garrytalbot]

Tried this after my 1005 had been unused for a couple of months. Unit has been on charge for 24 hours but nothing. Computer says the usb device has malfunctioned and when Ive held the on button for 30 seconds the power light flashes for a second and then goes back to steady orange colour. Looks like I’ve got a paperweight.

[isaachunt]

Why are these so expensive? Nothing works correctly.

[PROSPECTBARN]

Its hard enough getting support from this company but now even their web based support system is crashing. Impossible to deal with

[poolfarm]

Following these instructions sorted out my satnav fine, although it wasn't quite the same as this video. There was no 'spiral', but instead a set of gears and a toolbox was shown while it was rebooting, also it didn't come up with a map when it had sorted itself out (even though it was connected to the laptop for an hour.

[argetech]

Mine worked after I connected it to my pc and pressed the power button for 30 seconds..
Works as normal. I love it. It turns my phone into a hands free device in my older SUV..

[IllusivePrime]

So I have a TomTom GO 50 that is always on the logo screen. How to fix it? Because this doesn't work.

[jose-luismartindevidales]

lo que es evidente es que tom tom con las actualizaciones o con el tiempo hace que los GPS empiecen a fallar con el fin de que lo deseches y te compres otro, no es normal que un aparato que puede costar 400 €, en dos años empiece a fallar

[gchap]

1. Does it work on macos?
2. Need a laptop or desktop for recovery process?
3. I have macos and laptop. Still not recovered.
Thanks for reply

[haloharry]

Does this work with start 60 2013?
It just showing tom tom logo then it turns off.
If I try a hard reset it keep the logo stuck on.

[jonfleming]

This worked for my tomtom Go 6000, the timing of the three presses does seem to be quite critical but eventually go this to work (after turning it on and off a number of times). From then on, reasonably plain sailing to recover my tomtom. Updates doe see to cause me no end of troubles though, I might forget trying to ever update it!.

[martacelianeves]

Doesn't work, all I get is the red x attach tomtom to computer screen. No spinning wheel or gears etc. Been at it for hours.

[wampush]

Estaba desesperado porque no me hacía caso cuando tocaba tres veces el botón en la parte de atrás de mi TomTom via 135 M Europa. Por suerte, encontré otro vídeo en Internet que decía que había que hacerlo muy rápido, en menos de 1 segundo. REPITO: Hay que tocar tres veces muy rápido, en menos de un segundo. Gracias a eso, pude reestablecer mi TomTom. Ahora a ver si funciona y no se congela ya cada poco como hacía antes, ya que a ratos se paraba varios segundos y la conducción iba por delante de lo que mostraba la pantalla

[ronaldwouterson]

nice story but not happening. How can you restore/repare the firmware in the TomTom 50 Go? Because nothing helps anymore. Or at what address can I send the failing device for which life-time-updates were promished? It feels that I am fooled again. Pitty.

[andrewhoopes]

I wish to update the lastest map (1090?) on to the in dash uconnect unit using a memory stick. The first two letters of my existing serial number are "SV". The car is a 2019 Fiat 500x. I can't seem to find the relevant directions. Help, anyone!