How to ask Great Questions (and Listen Actively) | Conor Neill from Montevideo, Uruguay

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How to ask great questions?
Fact, Opinions, Impact, Change
There are several good frameworks to structure your questions… one good framework is this one from RAIN sales. A longer explanation of their framework and approach to questions in the context of sales training is available in this pdf: Keys to Leading Masterful Sales Conversations (pdf from the RAIN group).

The 4 levels of Questions
The 4 levels of questions are listed and described below:

Facts – questions about what is basically true for us both and we can agree upon.
Opinions – questions about the other person’s opinion about the facts, the trends in the facts, what is important about the facts, what does it mean, who else is affected.
Impact – questions about the short, medium and long term impact if we do or do not take action. The secret to a good impact question? it has the word “impact” in it.
Change – questions about what it would be worth to achieve a change, what actions we are willing to commit to, what it would be worth to us if we could achieve a better future.

Hi, I’m Conor Neill, I speak and write about Persuasion, the art of Moving People to Action. I have the privilege of being father to two great little daughters. I live in Barcelona, Spain.

Conor is a sought-after keynote speaker on Leadership. He teaches Leadership Communications at IESE Business School and is the President of Vistage in Spain, part of the world’s leading CEO organisation. As an entrepreneur, he has founded 5 companies, selling 16 private jets and building the 3rd largest fleet of private jets in Spain. He is a visiting professor at University College Dublin, the University of Montevideo and Permanent Faculty on Entrepreneurs’ Organisation’s Global Leadership Academy.

What is Persuasion?
* What does it take to move people to action?
* What does it take to have impact when you communicate?
* How can I inspire the people around me to be the best version of themselves?
These are questions that I answer. I answer these questions with tools that work for politicians, business leaders, entrepreneurs and professors.

Where do I begin?

Speak as a Leader is an email driven course. You will learn to deliver speeches that are interesting and lively so that you can capture and maintain your audience’s attention.
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Hi Conor, A few days ago I had to talk to a patient and her daughter explaining her that she will probably never walk again and had to use a wheel chair for the rest of her life. It wasn’t something that I enjoyed to do but somebody had to do it and most of all had to do it the right way. Your lessons and recommendations helped me a lot becoming a better discussion partner for my patients. Thanks a lot for your input and I wish you the best on your personal journey exploring life.

garo
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I noticed you didn't use the word WHY..That's because it sounds inquisitive, implies a judgment and my put someone into a defensive state?

sergiorodrigues
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شكرا جزيلا ، نصائحكم الرائعة ساعدتني كثيرا وبخاصة في مجال العمل ، كل الشكر والتقدير ...

ranaalotaybi
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Very peaceful those birds as background sound

JOSEMORAGAARRANZ
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أرجو إضافة خيار الترجمة إلى اللغة العربية، مع الشكر ...

ranaalotaybi
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Thank you so much! When I go through small challenges, your video always come on YouTube. How amazing is that. Keep well and thank you for sharing!

visitesenalsaceleilakopff
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When will you have zoom conference I will love to attend one

mwalimuobubatv
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So grateful I found your videos on TikTok. I will send it to my youngest daughter who have started a network in University in landmanagement and who will hold her first seminar tomorrow.

susanna
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You always inspire all the human being from your great skills and wisdom

NishantChoudharyJi
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Hi Conor,
I would to read this book that you mentioned. The title is Rain Sales?
Thank you for sharing this important message.

Danlucco
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Great video as usual. I think this is SPIN selling in your own words and perspective. Don't you agree?

ahmadmisto
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Big big thanks to you Conor Neill for your sharing, God bless you, love and support from Algeria

abdoubcf
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I would like to attend a least one of your conferences here in Montvideo. How can i do that ? I am not part of IM School, but I have been following your videos for a long time.

ricardotorres
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W.A.I.T. = why am I talking ? Thanks for this I’m going to keep this top of mind when there is awkward pause at my next meeting

pljplj
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Thank you very much for your great videos.

digitallawnavigator
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Great insights & always excited to wait and learn something from you.
This time, you really made an impact on me in knowing how important it is about how to ask great questions and the technique of 1. Fact, 2. Opinion, 3. Impact, 5. Change.
Thanks a lot Conor for bringing this to our attention from Rain Sales.

AbdulBasithaba
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Great content 🙌🏻from Monterrey, Mexico

alfonsos
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Excellent insight just before starting a challenging meeting! Thanks a lot

marcberthoudmercier
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Liked and commenting even before it begins

lonelywanderer
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great topic with our fabulous speaker Conor.

thebigmora