Making Cultural Change on a University Scale at QUT | Compnow Case Study

With any organisation of this size, cultural change is important when making significant upgrades to a core service like IT. The QUT team focused on building trust in the 5,000 university staff to empower the transformation of the service.

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0:00 The challenge of making large scale change.
0:34 Building a trust relationship
0:50 Making Cultural Change
1:23 Where the key touchpoints are