Solve issue with Zotero files not syncing with Web Library

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If you use Zotero across devices, you will need it to sync to your Web (or online) Library in order to access it everywhere. Sometimes, though, if you upload a document using the desktop app, you may find that your document shows up as a link, rather than a stored PDF file in your Web Library. This video shows you how to solve this syncing issue.
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it doesn't allow me to "convert linked files". The option is not clickable. May somebody help me, please?

BricconDivino
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what to do if my saved references are not shown in zotero library...Can anybody guide me?

CSSPMSPortal
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when I hit the manage attachments the convert files is greyed out. Would you know why? Thank you

erickaragon
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