Customer Service Skills: 7 Ways to Improve Your Empathy

Empathy is one of the core customer service skills. In fact, it’s one of the five principles of IT customer service success. Your leadership team may have talked about the importance of empathy for your customers. You’ve probably read many articles about the importance of empathy, but how can you improve your empathy?

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[honehhh]

It is very wonderful how your tips on how to improve empathy can also be applicable to even in the psychology field! I especially like the part where you had added the platinum rule, like I think that is one of the most important mindset that one should possess to really have empathy since we have different ways that we want our problems to be solved. Thank you for this! Glad I saw this on my google recommendations.