0xE80000A or 0xE800000A Error Fixed : iPhone to Windows PC iTunes Error (3 Fixes)

Here is 3 easy solutions to connect your iPhone, iPod Touch or iPad to your Windows computer/PC if you are getting the error message or code 0xE80000A or 0xE800000A from iTunes. Once you get this solved your windows will recognize your iPhone in the windows explorer as well.

Take note that i only had this issue when trying to connect my iPhone XR or iPhone XS to my Windows 10 laptop, however all previous iPhone models worked no problem.
Please comment on what step worked for you.

iTunes could not connect to this iphone. An unknown error occurred (0xe80000a) or (0xe800000a)

This should work for iPhone 4, 5, 6, 6 plus, 6s, 6s plus, 7, 7 plus, 8, 8 plus, X, XS, XS Max, XR, iPad mini, iPad Air, iPod Touch, etc.

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#0xE800000A #0xE80000A #cantconnecttoitunes

[SROChatter]

5 minutes of your video just beat 2 and a half hours of Apple's "tech geniuses". Thanks a lot dude you deserve all the praise in the world

[Galaar]

I worked for Apple as a contractor for AppleCare for the better part of 5 years, I specialized in all iOS and MacOS devices within the last 7 years. I was good at my job, my customer surveys were mostly extremely positive, and my supervisor was happy with the support I was able to give. Found a workaround from the background bug forums we had for an issue with the (then) new iPhone 7, but I forget what it was now.
They never taught us about the Lockdown folder. You gave me the answer I needed to fix an issue I've been fighting with for hours.

[stevek]

Your first solution of deleting the lockdown folder and a reboot worked for my 6s - thanks!

[fritzlsc]

Who's here in November 2020? Please give this man a medal! Deleted LOCKDOWN and it worked! The irony with Covid-19 and all 🤣

[jimirish]

Didn't have time to watch whole video but, I deleted the error codes as suggested and now my iPad backs up perfectly. Brilliant.Many thanks.

[gimenesrafael]

The only guy in the internet that solve my problem.
Thank SO much.

[tarisify]

You're a god amongst men my dude. Had to deal with this problem for so long!

[Cee-jkue]

omg i was already thinking of buying a new iphone usb cable bc i tried everything but nothing worked but i watched this video. thanks so much dude! x

[carletonmacdonald]

Thank you! This worked on my wife's computer. I deleted that folder, rebooted, deleted iTunes, rebooted, then reinstalled iTunes. In 2016 I had the same problem and ended up buying a Mac to replace my PC, just so my iPhone, iPad, and computer would all play nicely together. (Backing up your iPhone on a Mac doesn't require iTunes.) I since got Apple TV too and it plays nicely with the others too.

[diegoivan]

I don’t speak fluent English and still i could understand everything and it worked. I love u. You saved my life

[pravinshirke]

Thanks Bro. This helped me. I was looking for the solution all over the internet for days. But here I got the solution . Now my iPhone got connected to my windows PC. Thanks once again.

[BigWired]

Dude, holy smokes, THANK YOU!!! The first step worked exactly as you said it would! I've had to carry around a cheap little mp3 player on account of iTunes actually rewriting my new phone and then that error kept me from uploading all of my old music onto it.

Now I can listen to all of the good stuff I loved! You are wonderful.

Also, found you while googling how to fix this message. THANK YOU!

[samdefini]

Spent over an hour on phone with Apple Support to no avail. Finally checked for online help. Worked after removing Lockdown folder and rebooting. THANK YOU SOOOO MUCH!

[dsxmotorsports]

Deleting the lockdown then the restart got my iPhone XS Max connected! Thank you!

[jeffreybilen]

THANK YOU! I thought I lost 2 years of stuff from my old phone ! I just deleted the files and updated iTunes, much appreciated !!

[jacksoutofthebox]

It worked for me. I had to delete the "lockdown" file, restart and I also suggest just deleting iTunes entirely and then installing fresh from the website. That is a lot faster than trying to go through the update process in the software.
*Thanks for the help, sir!*

[ethantan]

Wow! This method works on my iPhone 6S. Deleted the Lockdown folder from ProgramData>Apple folder, then rebooted my PC, reconnected my cable and iTunes is now able to connect both. Thanks a lot, mate!

[happyface]

YOU ARE AMAZING! I actually had the same issue with my ipod touch, used your first solution and resolved it right away. I was so close to smashing this against a wall after troubleshooting for three hours.

[FodieMaguiraga]

I've been having this issue with my daughter's phone since December, I wiped it 3 times. Thank you ! great video

[mellmitchell]

this worked for me. So many helpful tips that other vids didnt provide. PROPS