EU Passenger Rights: Delayed or Cancelled Flights

EU Passenger Rights: Delayed or Cancelled Flights

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0:00 EU Passenger Rights: Delayed or Cancelled Flights

Strikes, staff shortages and an excess of travellers after the COVID-19 pandemic are just some of the reasons behind the chaos in many European airports during the summer holidays

Travellers faced long queues, delays, and even flight cancellations.
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2:10 Trips Covered by the EU Legislation

EU air passenger rights apply if the flight is within the EU or Schengen zone, if it arrives in the EU/Schengen zone from outside the bloc and is operated by an EU-based airline, or if the flight departs from the EU/ Schengen zone.
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3:26 Flight Cancellation

In case of cancellation regardless of any reason, passengers have the right to choose between getting the money back and getting the next available flight or changing the booking completely for a later date.
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4:12 Delayed Flights

Passenger rights and compensation will depend on the duration of the delay and the distance of the flight.

If an airline expects that the flight will be delayed beyond the scheduled departure time, Passengers are entitled to meals and refreshments in proportion to the waiting time.
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5:22 Denied To Board Flight

Passengers who were denied boarding because their flight was overbooked have the right to choose between reimbursement, going on the next flight or rebooking the journey at a later date.v

Passengers are also entitled to compensation and assistance from the airline.
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6:01 What are "Extraordinary Circumstances"

According to the EU, events defined as extraordinary circumstances are “air traffic management decisions, political instability, adverse weather conditions and security risks”

most technical problems which come to light during maintenance are not considered extraordinary circumstances, and staff shortages would also usually not be classed as extraordinary circumstances
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6:55 How To Get Compensation

The Passenger's first point of contact should be the airline itself.

However, if they are not satisfied with the response, they can contact the country’s European Consumer Centre . For cross-border flights or a national consumer centre for domestic trips.
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