Hootsuite Product Update: June 2023

Let’s take a look at some exciting new features we’ve added in Hootsuite:

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[esbenwiese]

Nice wrap up guys! So many nice new features - Looking forward more good news for H2 ;)

[RAVIKUMAR-ctgo]

Your new update is very beneficial for many businesses, but for many organizations, it has become quite messy:
Conversation View - The current setup displays all the tweets from a specific user where we are tagged, in a continuous thread. Previously, tweets were categorized and presented based on their respective topics, rather than being grouped solely by the user. This topic-wise arrangement was more organized and efficient way of accessing and responding to tweets. Organizing queries in user-wise threads could result in missed new queries from the same user and will be more complex to understand the issue of TP. If their previous tweet or DM was assigned, subsequent interactions won't be visible for assignment and response using available filters, potentially causing delays in addressing their inquiries.

Timeline Queries mixed with DM - The current setup combines all the tweets and direct messages (DMs) from a specific user, into a single continuous thread. It creates more complexity of Timeline queries and DMs from the same user, can disrupt the flow of the thread, and make it lengthy due to multiple messages and tweets from the same user. It would be more effective and organized to separate the timeline queries and DMs into distinct threads, allowing for easier navigation and better clarity in responding to each specific query or message.

Chronological Order - With the introduction of Inbox 2.0, there is an issue where queries assigned in Hootsuite are not reflecting in chronological order. As a result, new queries are getting mixed with older queries.

For organizations that use Twitter for customer support, you can simply add the Assignments section for handling timeline queries, while the Inbox section is intended for managing DM queries.

[swopnowamar]

Subscribers on your YouTube channel are 55.2k but why are the views so low?