Alain Ganuchaud - Trouble Ticket Integration with Zabbix in Large Environment

Large Environments rely on TroubleTicket tool and HelpDesk for managing IT issues. Bridging Zabbix with over 5000 servers and HelpDesk manually is a painful and impossible project. In this presentation we will cover how we may integrate Zabbix with HelpDesk, the architecture and what are the issues specially in Large Environments.

As an example, we will cover the case study of Zabbix - ServiceNow integration, as it was developped for SwissLife and released as OpenSource.