Integration Zabbix - ServiceNow with Clip Integration Platform

AppLink's CLIP Integration Platform is the bridge between your enterprise-class event-, incident- and security management tools of different software vendors - it provides a combined, Closed Loop workflow for the ITIL Event, Incident, Problem and Change management process.

By integrating operational tools used in an ITOM department with third-party ticketing tools of the ITSM department, Clip eliminates the need for manual and error prone actions by automatically creating incidents or other entities, and synchronizing them with the original entities during their lifecycles.

Even though standard workflows with predefined data mappings can be activated instantly and are ready-to-use after providing endpoint and credential information, they can easily be customized in the Clip Web UI for these standard targets:
- Micro Focus OMi/OpsBridge
- Micro Focus NNMi
- BMC Remedy
- Cherwell Service Desk
- SalesForce / RemedyForce
- IBM QRadar
- Jira Service Desk
- Zabbix
- AWS Cloud Watch

Integrations into other targets can easily be added by means of a CLIP SDK.

What makes the CLIP integration platform unique is the ability to store and automatically maintain all transactions and their data in a self-maintained lightweight database which is the basis for extensive presentation capabilities in the Clip dashboard and reporting, and the option to configure advanced synchronization logic and correlation within Clip itself without touching the external systms.

Key Features
- Automatic and manual creation of ServiceNow incidents, events, problems in response to new events or incidents in other tools of third-party software vendors
- Bi-directional "Closed Loop" synchronization of entities on detail level
- Out-Of-The-Box solution available instantly after providing endpoint and credential information and activating predefined workflows
- Cross launch capability by hyperlinks from incident, event to related entity in other tool
- Display of relevant information of the peer entity in incident, event, etc.
- Dashboard with detailed graphical views showing current integration status, current transactions, trend analysis, customizations of workflows
- Customization of workflows in the Clip Web UI
- Persisted transactional data for reviewing synchonization actions on detail level per event, incident and entity.
- advanced business logic within Clip with no need to touch "external system" - e.g. automatic incident resolution on event closure dependent on assignment status
- support for HA, Clip deployment option in a Clip cluster
- support for external data to be included into business transactions