Auto Repair Shop Pay Service Advisor vs Automotive Technician Pay

Join this channel to get access to perks:

Amazon Affiliate link below
Astro Tool 7835 Protective Thin Wall Impact Socket Set - 5-Piece
Vessel Megadora 980 Impacta P2x100 #2 Cross Point Impact Screwdriver
VESSEL MEGADORA IMPACTA Impact Driven Screwdriver +3x150 (6") No.980 980P3150
Mayhew 61366 Dominator Pry Bar Set, Curved, 5-Piece
KNIPEX Tools - 2 Piece Cobra Pliers Set
KNIPEX - 74 01 250 SBA Tools - High Leverage Diagonal Cutters
IAG Performance Multi-Directional Hose Clamp Pliers
Vim Tools TMS34PF Torx Master Set 34 PC
Vim Tools VIMMMS64 Mechanics Master Set, Hex & Torx
Lisle 45900 Hood Prop
Trusty-Cook Model 3-45 oz Polyurethane Dead Blow Hammer - Red

#flatratemaster
Instagram

[robbiesantos]

At my shop i make a 2-3 minute video of all the repairs the vehicle needs that gets sent to the client. literally doing 90% of the work of the advisor

[jamespn]

Nothing better than a seasoned service writer with many years of experience, they make my repair shop experience much more enjoyable without any aggravation or drama.

[keithwiebe]

I'm so glad I'm retired and don't have to worry about this stuff anymore.

[wendellgreenidge]

This makes no sense because a service writer does not deserve to make what a technician makes. The service writer who upsells what the technician took the time to find, why should he or she make commission off of that? What kind of training do they to constantly go through just to talk to customers. Now your right about it being a skill to sell but not to the point that they should make more than a person that has to take the money they make just to buy more tools just to keep up with the new tech and engines. Service writers don’t have to invest their money into their job. Now to say people should worry about what they make and not what others make is ridiculous because that’s how you know if you are making a fair wage at that establishment

[Trex]

I’ve been a tech for 10 years, while in tech school I did valet at Disney world. So I completely understand people suck but from my experience people getting their car serviced is more manageable than loonies getting off the magic express for vacation with screaming kids.
I realize we need service writers but I have one service writer on my team that is a pain. He doesn’t sell the time, promises work to be completed during lunch, second guesses the diagnosis, and tells us the price guide is wrong and under pays us so it’s a revolving door of techs going to management to get paid correctly. He retains a job “cuz he can sell” but he has no long for techs. Service writers like that are my issue. Some that were techs understand and will go to bat for us

[corey]

The person who does the work gets paid the least. The best thing I ever did was start my own shop. I do just fine selling work to my customers. I talk to them like they are friends, give them an honest assessment, and do quality work. When I worked for dealers, it was rare that there was a service writer that was even remotely good at their job.

[paulstrymecki]

I've said this aloud before, and I stand by it. All technicians will send a ludicrous repair to advisors to be sold, and having a good front end is crucial.

[joelopezoz]

I will continue to belittle the privileged service advisor.

[LambertAutoWerks]

I'm a technician turned advisor after a back injury. Great video. It's imperative no matter how difficult the customer is the advisor must close the deal. That's why I feel like I'm so successful.

[evanlangley]

They are both extremely important and the upper echelon ones work great with each other.

[prestonrobert]

The enjoyment and education I get out of automotive videos like yours and Ford Boss does make my retirement more fun. Ha floats my boat thanks!

[southernpaladin]

When I crossed over from shop to office, I was exposed to so many other aspects to the repair process.

I actually apologized to many of the writers and managers who I had worked with when I was a tech.

Good video, and a welcome perspective.

[jbthestoner]

We as mechanics like to pick on any kind of desk job role, but there's a reason we're mechanics and not office workers. Most of us work on machines because we can't stand people, a person that's good with dealing with other people is invaluable to every business.

[kissitnow]

Service writers are skilled at ripping people off by selling customers repairs and services that are not needed.

[timheilman]

Service Advisor: "I have a customer who is really upset!"
Service Manager: "Do you know where you work?"

[sundance]

We had somebody on the internet rate one of our service writers as a first class douche nozzle.

[qualityautorepairtireautosales]

The #1 job of a Service Advisor is make the appointment. Nothing happens till car gets over the curb

Service Advisor is more important than a Technician. You can have a mediocre tech and an Advisor can make that tech appear better. You can have the best tech in the world but if the advisor is ok that customer could care less about tech’s ability

I’m blessed I have a 20 year tech I made an advisor about 5 months ago. He’s absolutely killing it. The best advisors are techs that don’t know they’d be good at it and love it!

[benmama]

I feel lucky to have a really high quality service writer who is really upfront and sincere with customers but very friendly. Only on the most stingy and cost focused customers I see him sometimes struggle but honestly there are some people that you can enlighten and tell them how much their car is falling apart and they just won't care and only want an oil change. But I mean he keeps us busy with paid jobs so I won't complain one bit. I'm just a C level tech and I'm busy with oil changes and brakes all day while the other guys are doing AC stuff, or engine stuff or all that other fun stuff. It's really rare to see anybody without a job

[donaldlee]

Really great video! The big question I had after your great explanation is how much commission does the sales person make? My reason for asking is because as a customer I'd prefer to pay as much as possible to the mechanic working on my car and I'm happy to pay top dollar for a thoughtful and experienced tech but so no happy to the middleman.

[andybub]

A good service advisor makes all the difference in the world