Inbound Emails and Inbound Email Actions in ServiceNow | Custom Application|ServiceNow App Developer

In this video, we discussed inbound emails, including how ServiceNow parses inbound email messages, inbound email configuration, email properties, and email account configuration in ServiceNow. We also covered when to run configurations and actions, and demonstrated this with a real-time use case involving the NeedIt application notification.

Table of contents

00:00 intro
02:10 Parsing Inbound Email
06:20 Identifying the sender
08:05 Inbound Email Actions
09:05 Email Properties
13:00 Create Inbound Email Actions
15:20 When to run
19:30 Actions
22:50 Email Account